cal-itp / customer-success

Customer service and CRM tasks and related code
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[Property Request]: Vendor type #199

Closed AnthonyRollins closed 1 year ago

AnthonyRollins commented 1 year ago

Name of Custom Property

Vendor Type

What is the problem that this is solving?

Scott, E, Lauren, Zachary, and Kay were chatting about how to make sure we are communicating with potential respondents to the GTFS-RT procurement and wanted to know if/how we should be leveraging the CRM in addition to the ongoing relationships/meetings that Scott is convening.

Interested in your thoughts and also had these questions:

  1. Does the CRM have any sort of flag for vendor and vendor-type (i.e. GTFS-RT)?
  2. Does the CRM include anyone who has asked to be on our vendor list (I'm not sure if we have a form for this now, but we used to)
  3. If/how should we be tracking outreach to the vendors?

Object Association

Companies

Who is responsible for updating and maintaining this property?

All

Updating Cadence

As needed

When does this property need to be implemented?

March 2023

Not sure what you need?

n/a

AnthonyRollins commented 1 year ago

We have found a good solution for adding vendor-type to Hubspot. We are looking into a new feature that allows us to show vendor-only properties, which could include a vendor-type. What vendor-type options should we include in it (GTFS-RT, Contactless, etc.)? Do you have other properties that would be helpful to include in Hubspot for Vendors?

Also, to respond to these questions:

1. Does the CRM have any sort of flag for vendor and vendor type (i.e. GTFS-RT)?

2. Does the CRM include anyone who has asked to be on our vendor list (I'm not sure if we have a form for this now, but we used to)

3. If/how should we be tracking outreach to the vendors?

AnthonyRollins commented 1 year ago

@laneymangan I'm going to add this new property to Hubspot, do ew have a conditional section for Vendors yet, and if yes, can I add this new property there?

laneymangan commented 1 year ago

@AnthonyRollins yep there's a "Vendor Details" conditional section that this can go in! thanks!

AnthonyRollins commented 1 year ago

I've added it in.