laneymangan
commented
1 year ago @o-ram I wanted to confirm the content of the auto reply message. Below I cut down the previous draft (pretty drastically cut back). Let me know if you have edits or want me to include more from the original draft. I put we "try" to reply within 2 business days to give us some wiggle room but not sure if that reads flaky? Is 2 days ok?
"Thank you for reaching out to Cal-ITP, Caltrans’ California Integrated Travel Project. Your note is important to us, and we are working to direct it to the appropriate Cal-ITP teammate. We try to reply within 3 business days.
In the meantime, we invite you to subscribe to our Mobility Newsletter, with the latest news from Caltrans and around the mobility industry."
AnthonyRollins
Feature Request
The support team would like to set up an automated reply whenever an email gets sent to hello@calitp.org
Is this request related to a problem?
We want customers who reach out to know that their email has made it to the right place and somebody will soon be in touch.
Use Case
People email us across all time zones and tickets come in waves which can slow down response time. We want to provide reassurance to our customers that their message has been received.
Additional Info
We think this can be achieved through workflows attached to the conversations tab.