search

cal-itp / customer-success

Customer service and CRM tasks and related code
2 stars 1 forks source link

Agency profile maintenance SOP #293

Open o-ram opened 1 year ago

o-ram commented 1 year ago

Draft SOP CRM06: Agency Profile Maintenance for Account Managers

o-ram commented 1 year ago

@laneymangan ready for ya, finally! This one definitely has some fun nuances/thought puzzles to it. Basically the whole thing could use another set of eyes, but I also flagged some specific parts. Also, I don't want this to be a repeat of any training guides, so if there are any others we can link out to that I missed, feel free to add that in. Thank you!

kathrynmsullivan commented 1 year ago

@o-ram - I think this looks great. Good job GOOD JOB!

o-ram commented 11 months ago

To be revisited as a top priority in 2024, taking into account new tier system

AnthonyRollins commented 10 months ago

@o-ram @laneymangan let's plan to slot this in after the tiers, sometime after the tier process has been worked in in mid-February.

o-ram commented 10 months ago

@AnthonyRollins I'm going to move up the start date because this is probably our highest priority SOP that would clarify a lot for everybody, and we can do a lot without the tiers being finalized.

o-ram commented 3 months ago

Development of this SOP needs to include vendor association work now that the vendor custom object is built out

laneymangan commented 3 months ago

Ready for review by @o-ram

o-ram commented 2 weeks ago

Team spoke with Caitlin 11/12, she is going to review the version of the Agency Profile maintenance SOP we have been sitting on for a while and provide feedback.