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cal-itp / customer-success

Customer service and CRM tasks and related code
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Training as Service #312

Open AnthonyRollins opened 1 year ago

ProvvidenzaC commented 1 year ago
ProvvidenzaC commented 1 year ago

Survey is currently being developed and in Hubspot surveys. @AnthonyRollins I got a few questions to review with you to make sure everything is aligned.

ProvvidenzaC commented 12 months ago

@AnthonyRollins Survey has been edited for second draft. I switched some questions to radio answers and kept some of the short form answer slots. Might need some collaboration if we want all radio answers, I was feeling like I was eliminating too many opportunities to get deeper info, but definitely open to others!

AnthonyRollins commented 11 months ago

@ProvvidenzaC Thanks, I will make sure to look at it and provide some feedback

AnthonyRollins commented 10 months ago

@ProvvidenzaC I looked through the survey, and I think it looks good; now we just need to figure out the best way to communicate it. Maybe something for the newsletter?

AnthonyRollins commented 9 months ago

@ProvvidenzaC, what do you think about incorporating some training into the newsletter?

AnthonyRollins commented 3 months ago

@ProvvidenzaC I think we should put this on hold as we explore more CS oriented needs related to Journey mapping CS team.