cal-itp / customer-success

Customer service and CRM tasks and related code
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Update MOS #501

Open o-ram opened 4 months ago

o-ram commented 4 months ago

This refers to the internal and external doc for the team.

o-ram commented 1 month ago

@AnthonyRollins the MOS one-pager has been revised with some new copy. I recalled that when we updated this before in April 2024, I was actually the one that updated the copy in the designed file using Adobe, so I went ahead and made the copy edits this time as well. I'm sure there's a larger conversation to be had here about where the editable version of these one-pagers live & process. (Colleen did upload the native files here in the drive, but I think they are inDesign.)

If you're comfortable with finalizing these one pager updates, and then separately tackling any bigger process related questions, then please give the linked item above a look over and provide any feedback you have. @laneymangan has already reviewed it and her edits were incorporated. Once everyone is happy, we would start printing this one going forward for the upcoming conferences and I would give it to Gillian to use as she needs in upcoming meetings. LMK if you have any questions!

AnthonyRollins commented 1 month ago

This looks great! The one thing that I would consider is changing the title of the first box to Dedicated Support from Dedicated Representative. I would like to represent us as supporting and not just that you would have someone dedicated

o-ram commented 1 month ago

Change made, so I think this is done! Updated version in the drive. And I intentionally left room in the "other" box so that we can fold in other items as they get announced without it taking too long to update.

@AnthonyRollins should I see about getting this version up on calitp.org as well? I ran this through the accessibility checker already so should just be a quick link swap since the old one is currently posted, but not sure if it would happen before APTA

o-ram commented 1 month ago

@AnthonyRollins here is a little MOS status recap: