Develop timeline of milestones and successes in CS

cal-itp / customer-success

Customer service and CRM tasks and related code

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Develop timeline of milestones and successes in CS #521

Open AnthonyRollins opened 1 month ago

AnthonyRollins commented 1 month ago

Using Miro, sketch out all the customer success' program milestones since its start in Q3 2024. Additionally add in all the milestone of agencies who launched a Cal-ITP product.

Current draft in Miro: https://miro.com/app/board/uXjVMkh1Qvg=/

AnthonyRollins commented 1 month ago

@o-ram Added in some initial thoughts on what successes and milestones we can add to the CS program.

o-ram commented 1 month ago

@AnthonyRollins I added some more thoughts in, particularly for early 2021/late 2020. I also moved the Cal-ITP milestone stickies to the quarter they happened in. I think this is looking good; happy to talk about it more next week.