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cal-itp / customer-success

Customer service and CRM tasks and related code
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Research the number of conversations held with google maps in the CRM #535

Closed o-ram closed 1 month ago

o-ram commented 3 months ago

One of the most valued Cal-ITP services offered is assistance with getting feeds in trip planners. There have consistently been blockers with Google in this work. It would help the TDQ team to know the amount of conversations that have taken place with Google.

Question: Can CS count the number of conversations we have had with google maps for each transit agency utilizing the crm?

This issue initially serves as a place to brainstorm and determine how we might go about doing this.

o-ram commented 3 months ago

We could categorize these conversations in the inbox or track them as tickets (either multiple or one big one that tracks activity). Could make a Google support pipeline. Ultimately need something to filter on.

evansiroky commented 2 months ago

@o-ram at this point, I'm just looking to get a total count by agency of the number of emails (inbound or outbound) we've had with Google Maps regarding trip planner assistance. This is a one-time data request that will then be put into a problem statement document that we'll send to Google and potentially others.

o-ram commented 1 month ago

Google maps data research found here in Hubspot.