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cal-itp / customer-success

Customer service and CRM tasks and related code
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Review CRM03 #546

Open laneymangan opened 2 months ago

laneymangan commented 2 months ago

CRM03 found here

@ninadinh-la and @mariearaneta would you mind reviewing this SOP? This is our SOP for the external support pipeline, it could use fresh eyes. Feel free to comment in the doc with any questions or comments. Let us know if there is any confusion about the difference in expectations between this pipeline and the internal support pipeline.

laneymangan commented 2 weeks ago

@ninadinh-la @mariearaneta just checking in to see if you had any thoughts or questions on this SOP

ninadinh-la commented 1 week ago

Hi @laneymangan apologies for the delay, this request kept getting pushed down in the shuffle for me.

I reviewed and everything made sense. I wonder if this would be confusing / verbose if I had not had hubspot experience already (ie. if I reviewed this back in May). But as someone who is more versed in it, I found it all sound.