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cal-itp / mobility-marketplace

A one-stop resource for modern, equitable and accessible public transit products and services.
https://www.camobilitymarketplace.org/
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Connectivity Content Refresh August 2023 #461

Closed mrose914 closed 1 year ago

mrose914 commented 1 year ago

The Connectivity team requests some content and copy changes be made to existing pages. Specific requirements and details will be added 8/25.

mrose914 commented 1 year ago

cc @mlgilbert18

Please add the details once ready!

mrose914 commented 1 year ago

cc @indexing - marking this as a stretch item between sprints. The content should be added tomorrow and the hope is to push the changes live ASAP. I will let you know here once the content is confirmed.

mlgilbert18 commented 1 year ago

Attached are the two main items (and found here and here in the drive). Note that we are also working on 2 customer success stories (1 paragraph each). I'll pass those along once the agencies' confirm the contents. I'll pass those along once the agencies' confirm the contents.

Connectivity FAQ External.docx

Q3 2023 Edits to data plans in Mobi Mart.docx

mrose914 commented 1 year ago

@mlgilbert18 For the customers stories, we should use this an opportunity to create https://www.camobilitymarketplace.org/get-connected (the product landing page). The intention is to have a product landing page and a product guide for each product, we just didn't do it for connectivity because it was still so new and the need wasn't there yet. Lmk your thoughts. We'd need some updated graphics for connectivity and some content development but that could be helpful to build out a "landing page" for the product before dropping folks into the nitty gritty. cc @segacy1

Re: content updates

I would suggest we incorporate the FAQs into our current "guide." That was the intent of this design and allows us to link to each question/topic individually for ease of use/navigation.

My initial suggestions below:

It seems questions 1-4 are all about First Net. We could add a section called First Net Details or something like that and add these questions below.

For questions 5-7, we could position them like the other sections on the page:

  1. Where can I access the non-FirstNet data plan rates in the table above? >> Information about non-FirstNet plans
  2. What do I do if I already have a data provider but would like to switch carriers? >> Switching carriers / Changing plans
  3. Who should I contact for assistance? >> This should probably be reworked alongside the content that exists under "How do I get started?"
machikoyasuda commented 1 year ago

For changing the language under How do I get started? in this doc (https://docs.google.com/document/d/1ghHYbo_HeHaCoBALp-HVNQ8VsQZKAvg3LlpzrWNCvj4/edit),

image

The link goes to this doc, https://docs.google.com/document/d/1f9mvRPx1Zd2lDJgkIiDQjtVF3uxidFYTOHmRAdxLX88/edit, Self Service Instructions. This doc has outstanding Google Drive comments and has filler placeholder text, like account manager at XX. Is this sheet intended to be a page on calitp.org as well, or a PDF, or something else?

mrose914 commented 1 year ago

Followed up w/ Lauren B and Jacquelyn via email per Lauren's request to get follow up info on the changes.

laurenbrennanrebel commented 1 year ago

For changing the language under How do I get started? in this doc (https://docs.google.com/document/d/1ghHYbo_HeHaCoBALp-HVNQ8VsQZKAvg3LlpzrWNCvj4/edit),

image

The link goes to this doc, https://docs.google.com/document/d/1f9mvRPx1Zd2lDJgkIiDQjtVF3uxidFYTOHmRAdxLX88/edit, Self Service Instructions. This doc has outstanding Google Drive comments and has filler placeholder text, like account manager at XX. Is this sheet intended to be a page on calitp.org as well, or a PDF, or something else?

Hi there, thanks very much for reviewing the information and the follow-up information. Regarding this question, all of the fillers and comments have been resolved now. This can be in PDF format, many thanks in advance!

laurenbrennanrebel commented 1 year ago

@mlgilbert18 For the customers stories, we should use this an opportunity to create https://www.camobilitymarketplace.org/get-connected (the product landing page). The intention is to have a product landing page and a product guide for each product, we just didn't do it for connectivity because it was still so new and the need wasn't there yet. Lmk your thoughts. We'd need some updated graphics for connectivity and some content development but that could be helpful to build out a "landing page" for the product before dropping folks into the nitty gritty. cc @segacy1

Re: content updates

I would suggest we incorporate the FAQs into our current "guide." That was the intent of this design and allows us to link to each question/topic individually for ease of use/navigation.

My initial suggestions below:

It seems questions 1-4 are all about First Net. We could add a section called First Net Details or something like that and add these questions below.

For questions 5-7, we could position them like the other sections on the page: 5. Where can I access the non-FirstNet data plan rates in the table above? >> Information about non-FirstNet plans 6. What do I do if I already have a data provider but would like to switch carriers? >> Switching carriers / Changing plans 7. Who should I contact for assistance? >> This should probably be reworked alongside the content that exists under "How do I get started?"

We are happy to keep this in the guide format. In order to keep this more general, we would like to please request that Questions https://github.com/cal-itp/mobility-marketplace/pull/1-5 can be under a new section entitled, "New Data Plan Options". We are in agreement with your changes re: Question 6 under the new section "Switching carriers / Changing plans" and Question 7 moved to the "How do I get started?" section. The PDF for the Self-Service Instructions (see above comment) could also be linked here in this 'How do I get started' section. If there are any questions to my comments above, please feel free to reach me. Many thanks for your assistance!

mrose914 commented 1 year ago

@laurenbrennanrebel thank you for the follow up! I will reorganize the content into the guide and we will share a link you all can review prior to going live.

Are the customer stories ready? I see the MobiMart short paragraphs in the linked google docs and think we could explore how to put those onto a landing page with a logo for the agency. Let me know and we can figure that out next (we will push the content changes to the guide first).

@machikoyasuda I will update the guide content in our changelog here. I will add a new version section so we have a record here of what changed. Let me know if you need anything else.

mrose914 commented 1 year ago

k @machikoyasuda I think I captured everything here. I'll re-review once it's on staging.

And cc @esquared415 for a copy review - busy week for website copy 🤓 🙏 🙇‍♀️

machikoyasuda commented 1 year ago

@mrose914 @laurenbrennanrebel There are still 8 unresolved comments on the Self-Service Instructions Google Doc

https://docs.google.com/document/d/1f9mvRPx1Zd2lDJgkIiDQjtVF3uxidFYTOHmRAdxLX88/edit

image image
machikoyasuda commented 1 year ago

@mrose914 @esquared415 Is @esquared415 going to review the copy on the Self-Service Doc as well? https://docs.google.com/document/d/1f9mvRPx1Zd2lDJgkIiDQjtVF3uxidFYTOHmRAdxLX88/edit

machikoyasuda commented 1 year ago

@mrose914 Or actually, is the self service doc being included in the new copy at all? It's kinda hard for me to parse thru this mega change log doc, but I don't see it linked.

machikoyasuda commented 1 year ago

@mrose914 Okay I went thru the changelog doc and figured it out. These changes from this doc https://docs.google.com/document/d/1ghHYbo_HeHaCoBALp-HVNQ8VsQZKAvg3LlpzrWNCvj4/edit are not reflected in the changelog doc

  1. Changing the table

    image

  2. Changing copy, adding a link. The document linked here has outstanding comments/changes that need to be resolved.

    image

  3. Changing link on Contracts page

    image

Should these requests be ignored or included?

mrose914 commented 1 year ago

@machikoyasuda thank you for flagging and apologies that I missed the 3 changes above to the tables. Those should be included in this round of edits. Reviewing the other comments now and will also ping @laurenbrennanrebel via email re: the guide w/ outstanding edits.

mrose914 commented 1 year ago

@laurenbrennanrebel the changes are available for review in staging here: https://deploy-preview-465--cal-itp-mobility-marketplace.netlify.app/how-to/get-connected#toc-and-content

I have 2 comments / questions:

I think that's about it!

laurenbrennanrebel commented 1 year ago

@mrose914 @laurenbrennanrebel There are still 8 unresolved comments on the Self-Service Instructions Google Doc

https://docs.google.com/document/d/1f9mvRPx1Zd2lDJgkIiDQjtVF3uxidFYTOHmRAdxLX88/edit

image image

Hi there, Apologies I should have accepted all the changes. I did want to leave the last comment there open to indicate where to link back to the FAQs page. This is otherwise all resolved!

Many thanks,

laurenbrennanrebel commented 1 year ago

@laurenbrennanrebel the changes are available for review in staging here: https://deploy-preview-465--cal-itp-mobility-marketplace.netlify.app/how-to/get-connected#toc-and-content

I have 2 comments / questions:

  • I wasn't sure about where to add the “New data plan options” section. It would seem to make most sense either after “Choosing a carrier” once FirstNet is already introduced OR at the very bottom of the page, as the last section. The issue with putting it after "Choosing a carrier" is that the questions are very long for that section and thus the headers look a bit messy. I'm proposing adding it as the last section. Lmk your thoughts. (Alternatively we could try to shorten / condense the questions, if possible).
  • Please resolve the open questions here so we can upload as a pdf.

I think that's about it!

Hi there, Great thank you so much for all your help! For the first point, we can accept the proposal to add "New data plan options" into the last section. Otherwise, the Self Service document is now finalized. Many thanks!

~Lauren

mrose914 commented 1 year ago

@laurenbrennanrebel thank you! Last thing - what is the status on the customer stories? We can begin designing the landing page for connectivity this sprint and slot implementation for October. It will require the stories, logos and any other content you'd like to add to the page. Happy to also set up a mtg to brainstorm ideas for that, if preferred.

@machikoyasuda I will move the FAQs in the changelog doc now.

laurenbrennanrebel commented 1 year ago

Hi @mrose914, thanks so much! I checked with the team and we are still waiting on confirmation / edits from the two agencies. We will revert to you as soon as we receive any updates from them! Many thanks, Lauren