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cal-itp / mobility-marketplace

A one-stop resource for modern, equitable and accessible public transit products and services.
https://www.camobilitymarketplace.org/
GNU Affero General Public License v3.0
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Add new section to Payments Guide #520

Closed mrose914 closed 7 months ago

mrose914 commented 7 months ago

We have a Support Framework presentation that provides some information on how providers can manage implementation and support questions/troubleshoot common issues.

We would like to update content to include this resource within the How To Go Contactless Guide.

See changes in the changelog.

mrose914 commented 7 months ago

@jenro1 how about this?

Implement Get ready to launch Cal-ITP can work with you to develop an operational launch plan for your agency, including staff training guides, customer-facing communications, and marketing materials.

Maintenance and support Cal-ITP is here to help! Please download and review our Support Framework - a document you can fill in and use to provide information to your internal team(s) about roles and responsibilities, common troubleshooting steps and how to manage your vendor relationships and monitor key performance outcomes.

For additional help, you can contact us for assistance or send an email to hello@calitp.org.

jenro1 commented 7 months ago

Thanks @mrose914! Just minor text edits in this para:

Maintenance and support Cal-ITP is here to help! Please download and review our [Support Framework] - a document you can fill in and use to provide information to your internal team(s) about roles and responsibilities, common troubleshooting steps, how to manage your vendor relationships and how to monitor key performance outcomes.

mrose914 commented 7 months ago

Got it, will update! @jenro1