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campai-bv / autotask-dashboards-os

Dashboards for Autotask - Slick ticket performance dashboard to provide your teams with an at-a-glance status overview.
http://autotask.campai.nl
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SLA Violations #84

Open paul-evans opened 10 years ago

paul-evans commented 10 years ago

Hi all, We have just started using the Dashboard, and it is fantastic! The only issue we have is the SLA Violations are showing the same amount as the open tickets. Can anyone point me in the right direction for changing the target. I did look at this post, but as you can tell coding is not my strong point The SLA violations are pulled from the Autotask API. Every ticket has an attribute called “ServiceLevelAgreementHasBeenMet” which we use to calculate the totals. The target can be changed by altering the actual code of the widget, located at /var/www/app/Plugin/Autotask/View/Elements/Widgets/ticketstatus.ctp. Any pointers would be greatly appreciated.

coencoppens commented 10 years ago

Can you point me to the right issue? I can't seem to find it.

Anyway, it all depends on what you want to show. Do you just want to change the line saying "Should be 0"?