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campai-bv / autotask-dashboards-os

Dashboards for Autotask - Slick ticket performance dashboard to provide your teams with an at-a-glance status overview.
http://autotask.campai.nl
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Resource worked hours is too low #92

Open vmswtje opened 9 years ago

vmswtje commented 9 years ago

When I compare the worked hours in Autotask (Executive Dashboard -> Resource Hours Detail (under Resource Performance) and select all resources/accounts/projects) the number of worked hours differs from the hours in the dashboard.

For example: (non billable hours, billable hours, billed hours, in dashboard) My account: (7.92, 0, 0, 7.76) An other employee: (3.92, 2.25, 0, 0.45)

Mine is almost right, but that other employee has a strange amount.

I can find all the tickets in MySQL, but when I debug your code, the time entry's seem to be ignored.

I've seen the other ticket that noted the resource worked is broken, but in that case the api-account in Autotask wasn't assigned Administrator permissions. Mine has. I've also assigned all queues/statusses etc. in the dashboard-edit. Running the cronjob (with and without -f) doesn't fix the problem. But the SQL seems to be right, so I think it's something in the PHP-code.

vmswtje commented 9 years ago

Can someone tell me what to do? The problem isn't solved :(

dtwickler commented 9 years ago

Hi, we currently don't have any resources to look into this problem. The Hosted and Hosted Pro dashboards have a newer code base. you could try a trial account there and see if it fixes the problem. http://www.autotask.campai.nl/plans-pricing/

Maybe anyone else from the community can drop in and take a look at it?

jarrodmast commented 9 years ago

I see the same thing in our dash, I've found a strong correlation between the posted labour rather than the actual worked labour. Check your reports against work posted on the current day rather than time entries, you will probably see the same thing. Not a solution but might help clarify..? On 18/11/2014 3:12 AM, "dtwickler" notifications@github.com wrote:

Hi, we currently don't have any resources to look into this problem. The Hosted and Hosted Pro dashboards have a newer code base. you could try a trial account there and see if it fixes the problem. http://www.autotask.campai.nl/plans-pricing/

Maybe anyone else from the community can drop in and take a look at it?

— Reply to this email directly or view it on GitHub https://github.com/campai-bv/autotask-dashboards-os/issues/92#issuecomment-63328346 .

vmswtje commented 9 years ago

Thank you for your response.

I hoped to see the same thing as you did, but we don't post time, so I think it would be something different.

(I think you mean 'approve & post labour' or submitting timesheet? - the first thing we do at the end of every week and we don't do the second thing, so when you're right, we shouldn't see any time or only see it at the end of the week)