search

canada-ca / welcome

Start here! readme for our organization / Commencez ici! readme pour notre organisation
Other
70 stars 11 forks source link

Basic Functionality for Online Citizen Engagement Platform #4

Open laurawesley opened 7 years ago

laurawesley commented 7 years ago

(le français suit...)

We are gathering the requirements for possible improvements to the Consulting Canadians website (http://www1.canada.ca/consultingcanadians/). This is our draft list of requirements. Do others have ideas?

Any organization should be able to:

Any individual should be able to:

Nous regroupons les exigences relatives à d’éventuelles améliorations au site Consultations auprès des Canadiens (http://www1.canada.ca/consultationdescanadiens/). La liste ci-après n’est que provisoire. Avez-vous d’autres idées?

Toutes les organisations devraient pouvoir :

Tous les particuliers devraient pouvoir :

chrismajewski commented 7 years ago

This may be a pipe dream:

I'd be more apt to participate if I could edit the document with the language or corrections I have in mind.

If they could click to open, edit and click to save/propose I bet your usage skyrockets. It's a perceived 5-15 minutes of effort even if they spend an hour. If they have to register, find that document again, comment in a box describing a change and then track the mis-interpretation of their idea it becomes a hurdle most won't start.

On the technical end if it's a text format like Markdown we can run a "diff" command to see where their select changes are in a whole document.

If you show me in the document what you want to do, I'll see exactly what you meant.

ThomKearney commented 7 years ago

I really like that list of requirements. How do we want to go about documenting the details of each bullet? Use Cases?

mgifford commented 7 years ago

What @chrismajewski said. +2015

I'd add to this some share function on social media. Ultimately we want to see more citizens get involved so let's make it easy.

I'd like to see some spam protection measures. Looking at the feedback on Climate Change consultations it felt like about 10 people posted 90% of the comments. Article quality really fell when the deniers got vocal. When the focus should be what real steps can we take, it is annoying to have to wade through all the posts who angrily deny that any change is necessary and that the market will provide. (sorry, but of a rant)

If people can reply to my comment, I would like the ability to get notified. Often this can be built up.

I'd like government agencies to be able to provide additional markup (probably private) to mark up/down various comments based on it being useful for the consultation.

It would also be useful to provide linkages to other comments so that similar citizen comments can be linked together. Building those relationships is useful. There were quite a few open-source related issues in the Open Government engagement for instance, but most people just see the issues in the top 10.

laurawesley commented 7 years ago

Thanks for the comments so far @chrismajewski @ThomKearney @mgifford - all great suggestions...I'm going to invite more feedback via Twitter. This is perfect timing as I plan out our team's activities for next fiscal year.

chrismajewski commented 7 years ago

Sounds like we are looking at input streams with distinct SLA. A suggested replacement to text should be treated differently than a tweet sniped from the woods.

@mgifford agreed, separating signal from noise will go a long way to willingness to participate.

Do we add more user control for our benefit?:

hslaird commented 7 years ago

It's a really nice starting point - simple and clear. Agree with the comments above.

Some thoughts:

1) A direct invite or sharing mechanism so organizations and individuals can easily link to the consultation to share with users who otherwise would not access the site.

2) To @chrismajewski 's point, what array of engagement options could the site facilitate?

3) This may be best as a separate project, but giving individuals and organizations the option to evaluate the efficacy of the consultation could give some really useful data about what's working / what's not - different perceptions of success that could help guide future work.

4) How could the site support higher quality engagement? e.g. prompting organizations to use plain language, include a simple purpose statement for the consultation, state a target audience and why they are the target audience (e.g. this is about land in X area so we need to hear from residents)

5) Would some of the consultations be invitational but still transparent to the public, or would all be completely open? Navigation / organization of the site could support common understanding around types of engagement.

ThomKearney commented 7 years ago

Sometimes it is useful to have high level business requirements that provide a frame and vision that we are working towards. This is my contribution to that vision.

The link below takes you to a short narrated slide show that explains the five business requirements I think are required to support the business of government in the context of public engagement:

  1. Share Information
  2. Gather Knowledge
  3. Identify and nurture communities
  4. Create options
  5. Evaluate

The video also explains this attempt at an architectural view of the whole system from the perspective of what people want to do. image

The seven minute video is here: https://vimeo.com/180523114

patcon commented 7 years ago

Haven't caught up on reading this whole thread, but really excited for this to be posted on an official Gov Canada account! I highly recommend looking into the citizen-led consultation process that's been developed in Taiwan over the past 2 years, as well as some case-studies, particularly in regard to their use of pol.is (an open-source tool created by a small company in Seattle).

vTaiwan's process has been created through a collaboration between long-time consultants like @audreyt and non-experts technologists, and they are now starting to speak more openly with the more established English-speaking consultation profession, if I understand correctly (@biancawylie included, if I can lure her into this :wink: )

cc: @colinmegill

Resources

EDIT: Added comments in reference to @audreyt :)

mgifford commented 7 years ago

Wow! AI & Machine Learning with citizen engagement. Totally makes sense. Amazing that this open source platform is already so far ahead.

Would love to see a government department experiment with this.. Even to just get some discussions going where there might be controversy. Break folks out of their silos....

Thanks @patcon

audreyt commented 7 years ago

Hi! As the Digital Minister of Taiwan I'm always happy to share our process. I gave a talk recently in LibreCon 2016 that includes more recent updates: https://www.youtube.com/watch?v=ukna6wZg-8A

laurawesley commented 7 years ago

Wow @audreyt I just watched the video and I am COMPLETELY BLOWN AWAY!! Wow. You are more than 7 hours in the future! My mind is spinning trying to figure out how to move this forward.

Where do we start @ThomKearney @mgifford @chrismajewski @hslaird @MaryBethBaker @sboots @dyomides @patcon ?

kentdaitken commented 7 years ago

@laurawesley Laura, @colinmegill gave me a demo yesterday. We can spin up a test discussion next week among ourselves. Nesta's also been meta-analyzing different approaches and models, waiting to hear back from them but they have some good articles up now.

laurawesley commented 7 years ago

Great @kentdaitken Let's talk about it Tuesday at GovMaker debrief. I wonder if this maps to NB as Living Lab idea...Our approach must be open source, collaborative and inclusive to combat polarization.

colinmegill commented 7 years ago

Here are a handful of resources from our side, which I've also shared with @kentdaitken. pol.is is OSS, & our company supports both SaaS & on prem deployments. Maybe @audreyt can speak specifically to the manner in which vTaiwan was highly successful in bridging a polarized issue in the case of online alcohol sales, which I don't think has been formally written up yet.

Brief introduction: 10 minute talk from Next:Economy https://www.youtube.com/watch?v=09Lqj5lazKM

In depth article from Liz Barry at Columbia, in Civicist: civichall.org/civicist/vtaiwan-democracy-frontier/

My talk in Tapei (Spring 2016) blog.pol.is/pol-is-in-taiwan-da7570d372b5

vTaiwan Uber consultation writeup by @audreyt (now a minister in the Taiwan administration) https://blog.pol.is/uber-responds-to-vtaiwans-coherent-blended-volition-3e9b75102b9b

kentdaitken commented 7 years ago

Additional suggested requirement

X (maybe both organizations and participants) should be able to:

patcon commented 7 years ago

Re: demo calls. Forgot to link this, but Colin was wonderful enough to let Bianca and I record our demo call. It's quite long (and I imagine colin has changed the cadence a bit), but there are shortcut links in the video escription that will hopefully help you jump around between the most important bits :)

https://www.youtube.com/watch?v=O4LYbtAXu7Q#t=34m23s

Re: @laurawesley's "living lab" comment. Context for those also unaware ;)

colinmegill commented 7 years ago

@audreyt brought it to my attention that the talk link above was broken, it's now fixed

jpmckinney commented 7 years ago

Towards a Requirement Framework for Online Participation Platforms

"A literature review of research on online participation platforms (OPPs) is used to propose a “requirement framework” for evaluating OPPs, and which is composed of 6 criteria (usability, security, information, transparency, integration, and mobilisation)" via Christopher Wilson

dyomides commented 7 years ago

@laurawesley Fascinating!!! I'm a big believer that AI (machine learning) is the right tool at the right time for so many different aspects of government. It can address the large exodus of people about to leave the public service; it can process large quantities of data unlike us which means it could flag files/applications that are risky, give them a score so that humans can act on the ones that require our attention (Gs&Cs should be paying attention to this); it can communicate on behalf of us with regards to questions that get asked often (SMS, messaging services, etc); it could also reduce the financial burden of supporting 2 official languages both externally as well as internally.

I've been keeping an eye on its evolution and absolutely believe we should playing in this space if we want to improve dramatically in the next few years especially when it comes to quality of service. Never thought to use it for public policy making but truthfully this type of tech is limitless.

I would start by identifying a key area/problem space that we would want to tackle with machine learning (ESDC is possibly playing in this space btw, had a convo with a really nice reverse mentor on this subject a few weeks ago. Then we'd need to put the right resources on the task, such as hiring students that study in the field of AI/math and pair them with various domain experts, a true collaborative approach. At the beginning it is all about preparing data into sets to teach the machine how to properly process the data. The goal is to train it to the point that it can be put to use. Of course this is all based on the limited reading and understanding I have of the subject.

Initial thoughts anyway, definitely the direction the GC needs to go in! :)

patcon commented 7 years ago

Genuinely appreciate the enthusiasm @dyomides, but I hope our mention of a specific AI-centric tool won't lead this thread off-topic! Perhaps open another issue on "AI + Gov" and copy your comment in there (with reference here), if you are excited to chase things down that worthy rabbit-hole ;)

StephenOTT commented 7 years ago

have you looked at: https://www.civiciti.com/home ?

theob99 commented 7 years ago

I'm from Nesta in the UK. In response to the above, we'll be publishing a full case study of vTaiwan over the next month, based on interviews, here. Thoroughly impressed by the methods they've developed for engaging large numbers on highly controversial topics w/ Pol.is.

laurawesley commented 7 years ago

Fascinating! Thanks @theob99 😃

ebarry commented 7 years ago

Excited to read the case study @theob99 !

--

+1 336-269-1539 @lizbarry http://twitter.com/lizbarry

On Mon, Jan 9, 2017 at 10:15 PM, laurawesley notifications@github.com wrote:

Fascinating! Thanks @theob99 https://github.com/theob99 😃

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/canada-ca/welcome/issues/4#issuecomment-271475469, or mute the thread https://github.com/notifications/unsubscribe-auth/AAJ2n54E0MCHGNE5aetV5h7sEFyY-TaLks5rQvfngaJpZM4Kr2NN .

hslaird commented 7 years ago

Hey @ToferC this relates to discussions I've been having with Derek - I'll get him on Github to link here too :)

ToferC commented 7 years ago

Super cool. I caught the front-end of this issue, but missed a lot. Looking forward to catching up!

colinmegill commented 7 years ago

The case study is up! https://twitter.com/colinmegill/status/834803319776309248

On Tue, Mar 21, 2017 at 2:17 PM Chris Allison notifications@github.com wrote:

Super cool. I caught the front-end of this issue, but missed a lot. Looking forward to catching up!

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/canada-ca/welcome/issues/4#issuecomment-288221755, or mute the thread https://github.com/notifications/unsubscribe-auth/ABsDGWcuzOiDf_EmXB0RgbhCaBtPk3Njks5roD6DgaJpZM4Kr2NN .

MaryBethBaker commented 4 years ago

I shared this thread with @canada-ca/code4canada Canadian Energy regulator folks who are working in this space. Going to keep it open for a bit. K, thx. bye.