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candera / hobocopy

An open source backup tool for Windows
http://candera.github.com/hobocopy/
MIT License
176 stars 52 forks source link

Files not backing up & Calling DoSnapshotSet stall #22

Open SINEKT opened 13 years ago

SINEKT commented 13 years ago

Hi there,

I am using Hobocopy on a few computers and quite frankly it's a good piece of software, it's simple, small and does a lot, and it's certainly on my goodies list.

The problem is that it acts funny on some computers, and I wonder if you could help me with this. Actually, it seems more of a VSC service problem, but I figured since you wrote the code you should know a bit more about Volume Shadow Copy than I currently do.

This is what happens on one of the PCs:

First issue, it seems not to be able to back up some MSSQL database files and folders. I get something like this, with Verbose set to 4:

Component X is named XXXXXXXX, has a path of COMPUTER-NAME, and is not selectable for backup. 0 files, 0 databases, 2 log files.

Also:

Component X has name XXXXXXXXXX, path COMPUTER NAME, is not selectable for backup, and has parent (no parent).

Then, after a few dozen lines, it stalls at Calling DoSnapshotSet forever, goes no further.

I have noticed that when requested to stop, manually, or via command or batch file, the VSC service hangs in a "stopping" state, making it impossible to be accessed until the computer is restarted.

I will be glad to provide more info if you can help me with this.

Thanks!

candera commented 13 years ago

Did we ever make any progress on resolving this question?

SINEKT commented 13 years ago

I am sorry, but I currently don't have access to the computers in question more often than a couple of hours a month. Unfortunately, these are the computers of one of our customers and we only perform maintenance there once a month, so that is the only moment when I can test stuff. If one of the systems were at home or at the office, the problem would have been gone by now. Annoying, I know.

But thanks anyway for your help ! ;)