canonical / snapcraft.io

The official website's repository for the Snap store

https://snapcraft.io/

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Useful 404 for snapcraft.io #387

Closed Greggless closed 6 years ago

Greggless commented 6 years ago

If we take a look at some other 404's from around the world wide web we can see that they have been actually designed. We should follow suit and help our users who end up at a dead end.

404's

Github

A search? Hell yeh (maybe)!

search snaps for now
search docs when we can implement it

github 404

Heroku

Useful links? Hoorah!

browse snaps (snapcraft.io/store)
documentation
snapcraft.io

heroku 404

Digital ocean

Short page to expose an extensive footer? 👣 Great! digital ocean 404

Docker

I just like the whale. docker 404

bartaz commented 6 years ago

Some comments from on 404 in #397

Greggless commented 6 years ago

"404: Page not found" is confusing. This page has useful content.

"Snap 'azure-iot-edge' (snap id)". Snap is redundant and grammatically odd as the first word. The snap ID is meaningless to anyone but the developer of this application. I don't think it should be shown on this page.

"… has no published revisions in the given context." This is unnecessarily technical. Do we think end users will know what a "published revision" is? What context is "this context"? How about dropping the 404 and instead saying:

azure-iot-edge is not available in the stable channel, but may be available in the candidate, beta, or edge channels. Run snap info azure-iot-edge on a snap enabled system to review the installation options.

Greggless commented 6 years ago

snapcraft 404

Puns are MVP

matthewpaulthomas commented 6 years ago

Ah, snap!

Perhaps “Aw, snap!” would better express the disappointment. (To me, “Ah, snap!” seems delighted.)

Try searching for the snap

For any given 404, often it will be an end user trying to visit a snap’s directory page. But not always, for example:

end user visiting a bookmarked publisher page, when the publisher has changed their ID
end user visiting the standalone page for a review that was deleted while they were reading the snap page
publisher in a hurry mistyping /account
publisher visiting a bookmarked snap admin page, unaware that a collaborator deleted the snap yesterday

So, probably we shouldn’t assume you are looking for the end-user page for “the snap”. Perhaps pose it as a question: “Looking for a snap? Try searching:”

Greggless commented 6 years ago

Roger roger, I concur will all of the above.

To summarise:

Aw, snap! We couldn't find that page.

Looking for a snap? Try searching: | ____ | Search | Or browse the Snapcraft Forum or Docmentation