No audio in steam store, in games works fine

Astrosus commented 11 months ago

Is there an existing issue for this?

[X] I have searched the existing issues

Have you checked the wiki for solutions?

[X] I have searched the wiki

Is this a Steam Snap-specific issue?

[X] This is a Steam Snap-specific issue

Current Behavior

Presently I am getting no sound in the steam store or any other part of the app. I have observed no issues with sound while playing any games launched by steam. Also I do not have any audio issues with other applications chrome, firefox, rhythombox, videos, etc. And to answer the obvious question, yes I have make sure the volume is moved to max in the video player.

I used to use pipewire for audio and have scene reverted back to pulseaudio, no change in results.

Expected Behavior

Expect to hear sound when a video plays

Steps To Reproduce

Go to Store Select any game page Video auto plays, but hear no sound.

Environment

os_release: 
    name:               "Ubuntu"
    version:            "22.04.3 LTS (Jammy Jellyfish)"
snap_info: 
    steam_revision:     154
    snapd_revision:     20092
lspci: 
    28:00.0:            Advanced Micro Devices, Inc. [AMD/ATI] Navi 10 [Radeon RX 5600 OEM/5600 XT / 5700/5700 XT] (rev c4)
glxinfo: 
    gpu:                NAVI10 (navi10, LLVM 15.0.7, DRM 3.49, 6.2.0-32-generic)
    gpu_version:        4.6 (Core Profile) Mesa 23.1.6 - kisak-mesa PPA
lscpu: 
    model_name:         AMD Ryzen 5 3600 6-Core Processor
xdg_current_desktop:    GNOME
desktop_session:        gnome

snap connections steam                                                                                                                                
Interface               Plug                          Slot                                Notes
audio-playback          steam:audio-playback          :audio-playback                     -
audio-record            steam:audio-record            :audio-record                       manual
bluez                   steam:bluez                   -                                   -
content[gaming-mesa]    steam:gaming-mesa             gaming-graphics-core22:gaming-mesa  -
content[gtk-3-themes]   steam:gtk-3-themes            gtk-common-themes:gtk-3-themes      -
content[icon-themes]    steam:icon-themes             gtk-common-themes:icon-themes       -
content[sound-themes]   steam:sound-themes            gtk-common-themes:sound-themes      -
desktop                 steam:desktop                 :desktop                            -
desktop-legacy          steam:desktop-legacy          :desktop-legacy                     -
fuse-support            steam:fuse-support            -                                   -
gsettings               steam:gsettings               :gsettings                          -
hardware-observe        steam:hardware-observe        :hardware-observe                   manual
home                    steam:home                    :home                               -
joystick                steam:joystick                :joystick                           -
mount-observe           steam:mount-observe           -                                   -
network                 steam:network                 :network                            -
network-bind            steam:network-bind            :network-bind                       -
network-control         steam:network-control         -                                   -
opengl                  steam:opengl                  :opengl                             -
personal-files          steam:dot-local-share-steam   -                                   -
process-control         steam:process-control         -                                   -
removable-media         steam:removable-media         :removable-media                    -
screen-inhibit-control  steam:screen-inhibit-control  :screen-inhibit-control             -
shared-memory           steam:shmem                   :shared-memory                      -
steam-support           steam:steam-support           :steam-support                      -
system-observe          steam:system-observe          :system-observe                     manual
uinput                  steam:uinput                  :uinput                             -
upower-observe          steam:upower-observe          :upower-observe                     -
wayland                 steam:wayland                 :wayland                            -
x11                     steam:x11                     :x11                                -

pactl info                                                                                                                                            
Server String: /run/user/1000/pulse/native
Library Protocol Version: 35
Server Protocol Version: 35
Is Local: yes
Client Index: 27
Tile Size: 65472
Server Name: pulseaudio
Server Version: 15.99.1
Default Sample Specification: s16le 2ch 44100Hz
Default Channel Map: front-left,front-right
Default Sink: alsa_output.usb-Plantronics_Plantronics_Blackwire_5220_Series_454E5479C0E14D3C9C33DF4A6F775713-00.analog-stereo
Default Source: alsa_input.usb-Plantronics_Plantronics_Blackwire_5220_Series_454E5479C0E14D3C9C33DF4A6F775713-00.mono-fallback

gaming-graphics-core22 version

No response

Anything else?

No response

ErickLandowski commented 11 months ago

Same thing happens to me. I have both flatpak and snap versions of Steam installed. Only Steam snap has this issue.

kenvandine commented 11 months ago

We've reproduced the issue and are working on it.

sasdallas commented 8 months ago

Also having this problem. I read it could be pulseaudio, in logs it does show it's using that.

eeickmeyer commented 8 months ago

Experiencing the issue here, no sound in client or big picture mode.

raphaelchinchilla commented 7 months ago

Same issue... @kenvandine any news about fixing it? I heard that the apt and flatpak versions do not suffer from this issue

ashuntu commented 7 months ago

Same issue... @kenvandine any news about fixing it? I heard that the apt and flatpak versions do not suffer from this issue

We don't have a timeline for a fix at the moment, but we're aware this is a snap-specific problem.

raphaelchinchilla commented 7 months ago

Is there any advantage on using the snap vs the .deb or the flatpak?

transcendtient commented 3 months ago

Just had this issue on a system with no flatpaks or snaps. In my case it was pulseaudio and this suggested fix solved my issue. rm -r ~/.config/pulse; pulseaudio -k https://wiki.ubuntu.com/PulseAudio I didn't even need to relog. I had the same issue with sound queues in Discord.

canonical / steam-snap