Define Swarm support teams and create the schedule - Githubissues

carbon-design-system / carbon-for-ibm-dotcom

Carbon for IBM.com is based on the Carbon Design System for IBM

https://www.ibm.com/standards/carbon/

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Define Swarm support teams and create the schedule #386

Closed jeffchew closed 4 years ago

jeffchew commented 4 years ago

hahnrob created the following on Sep 06:

User Story

As a [user role below]: DDS support team

I need to: effectively triage all incoming support tickets

so that I can: best manage the team's time and allocation on support

Additional Information

Acceptance criteria

[x] Identify and document the Swarm support teams
[x] Set a meeting cadence for bug triage
[x] Share the process with the team

Original issue: https://github.ibm.com/webstandards/digital-design/issues/1598

jeffchew commented 4 years ago

On Oct 01, hahnrob commented: DDS support process

Triage team roster

shared with the team in the Sept 25 Huddle mtg