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carolinehays / SNAP-UX-Thesis

Caroline's ongoing thesis notes and findings
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Ux Evals #5

Open carolinehays opened 8 years ago

carolinehays commented 8 years ago

User onboard teardown of Oregon SNAP http://www.useronboard.com/how-oregonsnap-onboards-new-users/

carolinehays commented 8 years ago

FNS best practices for SNAP apps http://www.fns.usda.gov/sites/default/files/snap/Best-Practices-for-Online-SNAP-Applications.pdf

carolinehays commented 8 years ago

18 F content guide https://pages.18f.gov/content-guide/plain-language/ 18 F accessibility guide https://pages.18f.gov/accessibility/checklist/

carolinehays commented 8 years ago

System Usability Scale http://www.usability.gov/how-to-and-tools/resources/templates/system-usability-scale-sus.html

carolinehays commented 8 years ago

Web accessibility initiative - https://www.w3.org/WAI/intro/wcag.php

https://www.w3.org/WAI/WCAG20/glance/

carolinehays commented 8 years ago

Mass legals ervices webinar on testing these apps - http://www.masslegalservices.org/system/files/library/Coalition%20on%20Access%20Online%20Application%20Webinar.pdf

source site http://www.masslegalservices.org/content/advocates-guide-oversight-online-benefit-applications-0 from 5/27/2014

carolinehays commented 8 years ago

http://www.plainlanguage.gov/

carolinehays commented 8 years ago

FNS memo - SNAP Applications and the Affordable Care Act http://www.fns.usda.gov/sites/default/files/SNAP-080213.pdf

carolinehays commented 8 years ago

example of policy that online apps would need to abide by but isn't written for online apps necessarily (maybe?) - need to read and confirm

http://origin.www.fns.usda.gov/snap/rules/Memo/pdfs/triagencyletter.pdf

this one too maybe http://www.fns.usda.gov/sites/default/files/Tri-Agency_Guidance_Memo-021811.pdf

carolinehays commented 8 years ago

interesting content- but super vague context - emailed contact http://www.usability.org/SNAP-Guidance/

carolinehays commented 8 years ago

From FNS: Online application review results http://www.fns.usda.gov/sites/default/files/121710.pdf

carolinehays commented 8 years ago

Online Services for Key Low-Income Benefit Programs http://www.cbpp.org/research/online-services-for-key-low-income-benefit-programs?fa=view&id=1414 cbpp