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catalyst / moodle-mod_reengagement

Allows timed release of content and emails users to remind them to complete a course activity
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Second message is never sent. #66

Closed Urpokarhu1 closed 4 years ago

Urpokarhu1 commented 4 years ago

Hello

Second message after the first one doesn't seem to work at all. Tested with Moodle 3.5 & mod_reengagement 3.5.2 (2018040501)

Steps to repeat:

  1. Check that \mod_reengagement\task\cron_task is run every minute.

  2. Add user to a course, check enrolment time f.ex 8:20AM.

  3. Create re-engagement -activity with settings:

  1. First message arrives at 8:35AM (shoudn't it arrive 8:30?)

  2. Then another message doesn't arrive at all, when it should arrive at 8:45AM (notification delay 10)

Urpokarhu1 commented 4 years ago

It seems that "Activity completion: Reengagement duration" affects that no messages are sent after that time has been passed.

This must be a bug? This option shoudn't affect when you are using "after time delay" ?

danmarsden commented 4 years ago

sounds like expected behaviour to me - the recompletion activity won't send emails if the activity has been flagged as complete.

Unfortunately we don't provide "support" for using our plugins in github - If you have questions about using reengagement, please use the community forums - I see you've already posted here: https://moodle.org/mod/forum/discuss.php?d=337782#

If you don't get a response there and you are looking for commercial level support then you might consider engaging your local Moodle partner to provide you with support.

Good luck!