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cathydeng / expunge.io

a resource to help folks w/ juvenile records kick off the expungement process
http://expunge.io
MIT License
42 stars 21 forks source link

Move from form submission in step 1 to prompt people to start step 2 #37

Closed sharlyngrace closed 10 years ago

sharlyngrace commented 10 years ago

Hi Cathy! So in prepping for the outreach and increased use of Expunge.io, I know we talked about moving people directly from submitting their forms into step 2 instructions on getting arrest information. I tested the form submission now and just saw the page that says "Great! Thanks for filling out my form!". Can we have it instead load the step 2 instructions (http://www.expunge.io/step2) only maybe with a headline like "get started now!" at the top of the page? I think to be effective and getting people to take action and not wait for a response, this page needs to immediately follow the form submission.

cathydeng commented 10 years ago

Hi Sharlyn,

That text actually comes from the confirmation options in the wufoo settings, not from expunge.io. More info here: http://help.wufoo.com/articles/en_US/SurveyMonkeyArticleType/Form-Settings

Can you try to change it in the wufoo form settings, and then test again?

sharlyngrace commented 10 years ago

Like try to link it in my Wufoo forms?

cathydeng commented 10 years ago

yep - go to the confirmation options, and then in the text box, enter something like 'The next step is to get your arrest information - get started now! http://www.expunge.io/step2'

or, if the confirmation options can take HTML, try 'The next step is to get your arrest information - click here to get started now!'

sharlyngrace commented 10 years ago

Thanks, Cathy! So, apparently redirects to websites are only available for paid Wufoo users so I can't make it send users directly to step 2. But, I did change the language so that after submitting a form, the user sees the message below. They also will receive an email with identical language.

"Thank you for submitting your information to LAF Chicago and the Juvenile Expungement Help Desk!

Don't wait for us to call you--you can get started right away by getting your arrest history (rap sheet!). Instructions on how to do that are here: http://www.expunge.io/step2.

Once you have your rap sheet or arrest record, you can come into the Juvenile Expungement Help Desk for free help filling out your forms: https://www.facebook.com/JuvenileExpungementHelpDesk.

Please call the Juvenile Expungement Help Desk at 312-229-6359 with any questions!"

sharlyngrace commented 10 years ago

OK, now we need people to move from step 2 to step 3--coming into the help desk!

Can you just put a link in big font at the bottom of the Step 2 page that is a link to the step 3 page and says something like "Get help filling out my court forms!" or whatever you think captures step 3?

cathydeng commented 10 years ago

ok, added!