MacOS Catalina version keeps crashing

[hitdependency]

Breaks every 5-15 minutes in random gap,

[amazing-cat]

Can you provide the logs of the application? They are stored under ~/Library/Application\ Support/cattr/logs. Please, choose a log file that can contain time gaps when do errors occurred.

[hitdependency]

Well from now I gave cattr.app full disk access, I will write if it helps

[D] [2020-04-19T09:07:35.816Z] [Database] Database successfully initliazed [D] [2020-04-19T09:07:35.821Z] [Router] Starting routes load [D] [2020-04-19T09:07:36.135Z] [Router:Authentication] Loaded [D] [2020-04-19T09:07:37.033Z] [UserPreferences] Preferences file detected, trying to read [D] [2020-04-19T09:07:37.035Z] [UserPreferences] Preferences file successfully read [D] [2020-04-19T09:07:37.035Z] [Router:Miscellaneous] Loaded [D] [2020-04-19T09:07:37.036Z] [Router:Projects] Loaded [D] [2020-04-19T09:07:37.036Z] [Router:Tracking] Loaded [D] [2020-04-19T09:07:37.036Z] [Router:Tasks] Loaded [D] [2020-04-19T09:07:37.036Z] [Router:Time] Loaded [D] [2020-04-19T09:07:37.037Z] [Router:Trasnlation] Loaded [D] [2020-04-19T09:07:37.037Z] [Router:UserPreferences] Loaded [D] [2020-04-19T09:07:37.128Z] [Screen-Notifier] Loaded [D] [2020-04-19T09:07:37.247Z] [Tray] Loaded [D] [2020-04-19T09:07:37.248Z] [PowerManager] Loaded [D] [2020-04-19T09:07:37.682Z] [Keychain] Fetched saved credentials from system keychain [D] [2020-04-19T09:07:38.152Z] [Router:Projects] Projects sync initiated by renderer [D] [2020-04-19T09:07:38.453Z] [Router:Projects] Projects successfully synced [D] [2020-04-19T09:07:38.454Z] [Router:Tasks] Tasks sync initiated by renderer [D] [2020-04-19T09:07:38.746Z] [Controller:Tasks] Task-to-project relations remapping started [D] [2020-04-19T09:07:38.754Z] [Controller:Tasks] Task-to-Projects mappings successfully updated [D] [2020-04-19T09:07:38.754Z] [Controller:Time] Starting syncing time per task values [D] [2020-04-19T09:07:39.033Z] [Controller:Time] Finished syncing time per task values [D] [2020-04-19T09:07:39.196Z] [Router:Tasks] Tasks successfully synced [D] [2020-04-19T09:08:01.855Z] [TaskTracker] Started tracking task "XXX XXXXXX" (period duration is 590s) [D] [2020-04-19T09:08:01.982Z] [PowerManager] Prevent display sleep while tracking! [D] [2020-04-19T09:10:59.248Z] [TaskTracker] Stops task tracking (push = ok, event = ok) [D] [2020-04-19T09:10:59.249Z] [TaskTracker] Capturing interval: 2020-04-19T09:08:03.249Z ~ 2020-04-19T09:10:59.249Z (duration: 176 ticks) [D] [2020-04-19T09:10:59.265Z] [Controller:Time] Updated track for task (1bdc292a-ac22-4d3e-bdad-9715be0XXXXX): 200s (delta = +176s) [D] [2020-04-19T09:10:59.265Z] [TaskTracker] Track time is updated (+176 ticks) [D] [2020-04-19T09:11:02.677Z] [TaskTracker] Screenshot was made [E] [2020-04-19T09:11:03.504Z] [Controller:Time-Intervals] (APIundefined) Error during interval & screenshot push: Error: The "" file does not exist or is not readable.

at Object.e.exports.pushTimeIntervalAndScreenshot (/Applications/Cattr.app/Contents/Resources/app.asar/app.js:1:28764) [E] [2020-04-19T09:11:03.505Z] [TaskTracker] (APIundefined) Error occured during the interval submit: Error: The "" file does not exist or is not readable. at Object.captureInterval (/Applications/Cattr.app/Contents/Resources/app.asar/app.js:1:22591) [E] [2020-04-19T09:11:03.505Z] [TaskTracker] (APIundefined) Error occured during the interval submit: Error: The "" file does not exist or is not readable. at Object.captureInterval (/Applications/Cattr.app/Contents/Resources/app.asar/app.js:1:22591)

[hitdependency]

But I don't think the bottom error is the reason, because I can't see it in previous logs. When error occurres log ends.

[hitdependency]

Один раз получилось протрекать время целый час без ошибок, поэтому идей особо нет. Приложение не сворачиваю, мак в сон не увожу, просто запускаю таймер по кнопке.

Upd: сейчас даже без включенного таймера краш. Полный репорт скидывать сюда не хочу, но могу отправить в телеграме @northdamage (удобнее) или на почту.

[hitdependency]

Well, I figured out reason for the crash - when I use any of volume keys on my mac. Can't test it on another one, this is odd btw

[amazing-cat]

Лучше продолжить на английском, дабы люди могли находить решение подобных проблем.

Error in the log you send doesn't relate to disk access.

It occurs due to NGINX config and can be related to proxy config settings or our Docker configuration. We already faced it in our development.

When you send the large screenshot file (screenshot of the display with very high resolution or multiple displays) Nginx doesn't pass the entire file to PHP backend due to buffer settings, so backend doesn't receive screenshot. We already investigate that issue and will update configs with the optimal solution soon.

But this problem shouldn't lead to the crash of the client.

You can try to kill your client, flush ~/Library/Application\ Support/cattr folder and then launch Cattr again.

[amazing-cat]

Well, I figured out reason for the crash - when I use any of volume keys on my mac. Can't test it on another one, this is odd btw

Hmm. At my mac pressing volume keys crashes client too. I'll create a ticket for developers.

[amazing-cat]

@hitdependency in the latest committed version (2.4.0-exp...d) we've temporarily disabled IOHook until resolution of this issue.

We're expecting to release a production 2.4.0 build on the next week, so stay tuned for the updates!

[imcatwhocode]

This issue is not actual anymore due to removing iohook as a dependency to track input devices' activity.