A general issue that is starting to appear more frequently is:
I am trying to start my homework, but the site is just loading blank.
Example Behavior
Here is an example of the issue and fixing it using the first option below:
Temporary Solution Options
The thing that helps people so far is clearing the browser's stored website information. The instructions for doing that depend on what browser is being used. If this issue happens to you, try one of the following:
If you are stuck on the blank white page after opening a notebook, perform a hard refresh in your browser by pressing a small combination of symbols on your keyboard. A recent article has instructions for doing this on the most common browsers (Example: command + shift + R for Macs running Google Chrome).
Open the notebooks from Canvas using a private window (chrome, edge, safari).
Updates
There is now a support ticket open with the people at 2i2c.
Issue
A general issue that is starting to appear more frequently is:
Example Behavior
Here is an example of the issue and fixing it using the first option below:
Temporary Solution Options
The thing that helps people so far is clearing the browser's stored website information. The instructions for doing that depend on what browser is being used. If this issue happens to you, try one of the following:
Updates