An efficient tool to execute configuration backups, network state snapshots, system readiness checks, and operating system upgrades of Palo Alto Networks firewalls and Panorama appliances.
Currently, in our application, when a user encounters network connectivity issues, especially related to DNS resolution or IP address validation, the error messages provided are not very informative. This lack of detail makes it difficult for users to understand the specific nature of the problem – whether it is due to the hostname not resolving to their network's DNS server or an issue with the IP address format.
Proposed Enhancement
We propose enhancing the error handling mechanism to provide more context-specific information to the user. This enhancement would involve improving the way we handle and report errors in DNS resolution and IP address validation processes.
Goals
Clear Distinction in Error Messages: Ensure that error messages clearly differentiate between a DNS resolution failure and an IP address validation issue.
Detailed Error Information: Where possible, provide additional details in the error message, such as whether the failure is due to a non-existent domain, a timeout, or an invalid IP address format.
User Guidance: Offer suggestions or possible actions in the error message that the user can take to resolve or diagnose the issue.
Expected Impact
Improved User Experience: Users will have a better understanding of what went wrong and how they might fix it.
Reduced Support Queries: Clearer error messages can reduce the number of support queries regarding network connectivity issues.
Easier Troubleshooting: Users and support teams can more easily diagnose and resolve issues based on the enhanced error information.
Implementation Notes
We might need to revisit the resolve_hostname and ip_callback functions to implement this enhancement.
Care should be taken to ensure that the error messages are user-friendly and avoid overly technical jargon.
Additional Context
This enhancement is particularly important for users who are not deeply familiar with network terminologies or who might be troubleshooting connectivity issues without in-depth technical knowledge.
Issue Description
Currently, in our application, when a user encounters network connectivity issues, especially related to DNS resolution or IP address validation, the error messages provided are not very informative. This lack of detail makes it difficult for users to understand the specific nature of the problem – whether it is due to the hostname not resolving to their network's DNS server or an issue with the IP address format.
Proposed Enhancement
We propose enhancing the error handling mechanism to provide more context-specific information to the user. This enhancement would involve improving the way we handle and report errors in DNS resolution and IP address validation processes.
Goals
Expected Impact
Implementation Notes
We might need to revisit the resolve_hostname and ip_callback functions to implement this enhancement. Care should be taken to ensure that the error messages are user-friendly and avoid overly technical jargon.
Additional Context
This enhancement is particularly important for users who are not deeply familiar with network terminologies or who might be troubleshooting connectivity issues without in-depth technical knowledge.