Device Offline in Bestway App

cdpuk / ha-bestway

Home Assistant integration for Bestway / Lay-Z-Spa hot tubs

MIT License

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Device Offline in Bestway App #34

Closed Jimbo222 closed 1 year ago

Jimbo222 commented 1 year ago

The integration documentation suggests that when adding the Spa into home assistant that it can still be controlled via the Bestway app. However, when I add the spa into HA, it immediately shows as offline in the Bestway app. Is this expected behaviour? I just moved to the latest version of the integration, but this was the same on the previous version.

Also, (and maybe linked to the above) if the spa loses power, it does not reconnect into HA when the power is restored and due to the above issue, I have to delete the device in both HA and the Bestway app and re-add them (again going offline in Bestway app once added to HA).

Jimbo222 commented 1 year ago

I forgot to mention that I have a Milan Airjet Plus.

rjlee commented 1 year ago

On the point on being offline in the app, I see a similar issue. Sometimes if you go back to the app after a bit it appears online but it's very hit and miss.

Jimbo222 commented 1 year ago

Ok thanks for the feedback - seems a little strange. For me it always goes offline right after signing up in Home Assistant and its never seen online, but as it keeps working on HA it's not a massive issue as I never use the Bestway app. Just if power is lost to the tub for some reason it is a little annoying to re-establish the connection.

wyntrblue commented 1 year ago

interesting as i have had both the integration working and the bestway app.

cdpuk commented 1 year ago

I have just carried out two tests on my own Milan Airjet Plus:

Delete and re-add in HA - no issues in HA or the Bestway app
Cut power to the spa and turn back on again - HA control resumes immediately

I'm going to close this for now, but if someone can produce some reliable steps to reproduce the issue it could be opened again.