Brief description of use case:
Global Affairs Canada has an online appointment booking system to schedule appointments to access various consular and Canadian government-related services at consulates:
Passport/citizenship
Notarial
Other consular services
The linked example is the consular in the UK. I (Emma), haven't checked all of the consulates (there's a lot), but I looked at Mexico and it uses the same system it seems, so I'm assuming this is true across others.
I don't think this includes the passport services they offer such as renewal etc.
Currently offering appointments: yes
Where does/could the appointment fit in the service journey?: There are many different service journeys because they offer multiple services. Likely the appointment is the first step in the process, and then there might be additional touch points where they're sent the result of the service (such as a new passport) later on. It might also be a secondary step in a journey, such as doing an application and then needing to go to the consular to finish a piece of the process (for ex. notarizing).
Appointment channel: in person
Booking channel: online service
Booking URL:http://cts-ca.anzus.solutions/infoschedule?customer=embassyca&wf=appointments&action=schedule&locationId=LDNWhat personal information do people need to provide to book the appointment?: name, phone number, email
Appointment booking: made in real time
Does frontline worker do appointments for multiple services?: yes
What system is used to manage frontline workers time?: NEI
Includes
Brief description of use case: Global Affairs Canada has an online appointment booking system to schedule appointments to access various consular and Canadian government-related services at consulates:
The linked example is the consular in the UK. I (Emma), haven't checked all of the consulates (there's a lot), but I looked at Mexico and it uses the same system it seems, so I'm assuming this is true across others.
Service URL: https://www.canadainternational.gc.ca/united_kingdom-royaume_uni/consular_services_consulaires/hours_consul_heures.aspx?lang=eng
End user: Canadian citizen residing or travelling in the UK. They don't provide services for people who are enquiring about entry into Canada.
Number of potential end users: In 2017-18, GAC handled 266,980 cases. https://www.international.gc.ca/gac-amc/publications/plans/drr-rrm/drr-rrm_1718.aspx?lang=eng
This includes situations involving:
I don't think this includes the passport services they offer such as renewal etc.
Currently offering appointments: yes
Where does/could the appointment fit in the service journey?: There are many different service journeys because they offer multiple services. Likely the appointment is the first step in the process, and then there might be additional touch points where they're sent the result of the service (such as a new passport) later on. It might also be a secondary step in a journey, such as doing an application and then needing to go to the consular to finish a piece of the process (for ex. notarizing).
Does the service require payment?: yes, to pay for the service Contact: NEI Service standards that could apply or be affected: https://travel.gc.ca/assistance/emergency-info/consular/standards
Appointment channel: in person Booking channel: online service Booking URL: http://cts-ca.anzus.solutions/infoschedule?customer=embassyca&wf=appointments&action=schedule&locationId=LDN What personal information do people need to provide to book the appointment?: name, phone number, email Appointment booking: made in real time Does frontline worker do appointments for multiple services?: yes What system is used to manage frontline workers time?: NEI