Book an inspection from the Canadian Food Inspection Agency

[smcmurtry]

Brief description of use case: CFIA inspects businesses that produce, process, import, or export food or transport animals. CFIA conducts both scheduled and unannounced inspections, as well as other types. They could use a booking service for the scheduled inspections. Service URL: https://www.inspection.gc.ca/inspection-and-enforcement/eng/1546989036103/1546989075201 End user: business that produces, processes, imports, or exports food or transport animals Number of potential end users: in the tens of thousands (see comment below) Currently offering appointments: yes Where does/could the appointment fit in the service journey?: Instead of mailing an inspection notice, CFIA could email the business a scheduling link. Does the service require payment?: not to schedule an inspection Contact: (email address, slack) Service standards that could apply or be affected:

Appointment channel: in person Booking channel: Probably mail (you may receive an inspection notice) What personal information do people need to provide to book the appointment?: (name, case number, passport, documents) unknown Appointment booking: assigned by govt Does frontline worker do appointments for multiple services?: (yes, no) unknown What system is used to manage frontline workers time?: (outlook, custom software, paper files, etc) unknown

[smcmurtry]

There's also a MyCFIA account that doesn't offer booking, but does offer these services.

[smcmurtry]

There are at least 800 staff who perform food inspections for the CFIA: "In 2017-18, the CFIA made significant progress to advance consistency in food inspections. For example, over 400 staff were trained in the Standard Inspection Procedure (SIP) that looks at industry's preventative controls in a consistent and risk-informed manner. This training will continue in 2018-19 with an expected end result of over 800 staff trained on the procedure." from CFIA Deparmental Results

CFIA inspects federally registered facilities, not restaurants (which are done by other levels of government). In 2017-18 they inspected: "698 registered meat and poultry establishments" "263 federally registered dairy establishments" "561 federally registered fish and seafood establishments" ref

They also inspect facilities that process honey, feed, fertilizer, fresh fruit and veg, maple products, seeds, etc ref.

I can't find any numbers for annual inspections, but I am going to conservatively estimate that each of the 800 inspectors do at least 1 inspection per week = 800*52 = 42,000 inspections per year. If half of these inspections are scheduled we have approx 20k scheduled inspections per year. Probably this is within an order of magnitude of the correct figure.