When someone is on EI or applying for EI, they can request a reconsideration of a decision made. This involves them submitted a request form, which is typically done online but can be submitted at a Service Canada centre.
There are also some services that might be related that Service Canada offers:
Access a computer to submit your EI claim or claimant reports
Submit supporting documents
Accept Proof of Identity documents
Authenticate appointed representatives and third parties
Telephone interpretation services
Obtain a temporary access code
All of these services walk-in right now, but there might be some potential for booking?
If a request for reconsideration is denied, they can also take it to tribunal, which might involve a booked hearing time: https://www1.canada.ca/en/sst/.
Brief description of use case:
When someone is on EI or applying for EI, they can request a reconsideration of a decision made. This involves them submitted a request form, which is typically done online but can be submitted at a Service Canada centre.
There are also some services that might be related that Service Canada offers:
All of these services walk-in right now, but there might be some potential for booking?
If a request for reconsideration is denied, they can also take it to tribunal, which might involve a booked hearing time: https://www1.canada.ca/en/sst/.
Service URL: https://www.canada.ca/en/services/benefits/ei/ei-sickness.html End user: Canadian resident Number of potential end users: 49,618 requests for reconsideration received 2017-2018. https://www.canada.ca/en/employment-social-development/programs/ei/ei-list/reports/monitoring2018/chapter4.html#4.3 Currently offering appointments: no Where does/could the appointment fit in the service journey?: Likely after they've interacted with the request form touchpoint. Does the service require payment?: no Contact: NEI Service standards that could apply or be affected: https://www.canada.ca/en/employment-social-development/corporate/transparency/service-standards-2016-2017.html