For those on EI, they have to submit regular reports about the status of their situation. This is typically done online, but individuals can go to Service Canada for questions and assistance.
There are also some services that might be related that Service Canada offers:
Access a computer to submit your EI claim or claimant reports
Submit supporting documents
Accept Proof of Identity documents
Authenticate appointed representatives and third parties
Telephone interpretation services
Obtain a temporary access code
All of these services walk-in right now, but there might be some potential for booking?
Approximately 400,000 people on regular EI per month in 2019.
3,177,772 annual visits to start page
Not all of them would be needing assistance or access to Service Canada services though.
Brief description of use case:
For those on EI, they have to submit regular reports about the status of their situation. This is typically done online, but individuals can go to Service Canada for questions and assistance.
There are also some services that might be related that Service Canada offers:
All of these services walk-in right now, but there might be some potential for booking?
Service URL: https://www.canada.ca/en/services/benefits/ei/ei-internet-reporting.html End user: Canadian resident Number of potential end users:
Approximately 400,000 people on regular EI per month in 2019. 3,177,772 annual visits to start page Not all of them would be needing assistance or access to Service Canada services though.
https://www150.statcan.gc.ca/t1/tbl1/en/tv.action?pid=1410000901
Currently offering appointments: no Where does/could the appointment fit in the service journey?: After they've already applied and started receiving EI. Does the service require payment?: no Contact: NEI Service standards that could apply or be affected: https://www.canada.ca/en/employment-social-development/corporate/transparency/service-standards-2016-2017.html