smcmurtry
commented
4 years ago This program is open to small and medium enterprises under 500 employees. The program has $3.1M in funding, and a cap on individual grants of $350k per organization (combining all categories: source). If we make a conservative estimate that the median grant awarded is $50K, around 60 grants could be awarded this year. If NRCan receives 10 applications per available grant (wild guess) they will have fewer than 1000 applicants.
Brief description of use case: The Energy Manager program can provide funding for energy efficiency studies/management taken by businesses. After submitting an application, the next step is to "Discuss your project with a program officer. A program officer will review the project with you." ref Service URL: https://www.nrcan.gc.ca/energy-manager-program/21917 End user: Small and medium enterprises in Canada Number of potential end users: probably fewer than 1000 (see comment below) Currently offering appointments: yes Where does/could the appointment fit in the service journey?: Part of application process Does the service require payment?: (yes, no) Contact: (email address, slack) unknown Service standards that could apply or be affected:
Appointment channel: (in person, phone, video call) unknown Booking channel: (mail, email, online service, phone) unknown What personal information do people need to provide to book the appointment?: (name, case number, passport, documents) Appointment booking: (made in real time, requires confirmation, assigned by govt) unknown Does frontline worker do appointments for multiple services?: (yes, no) unknown What system is used to manage frontline workers time?: (outlook, custom software, paper files, etc) unknown