As a Sender, I need to know if all the templates of my service are suspended so that I can take appropriate next steps.
WHY are we building?
The suspension email had small follow-up questions - The finding linked here also lists a question about whether the client will still be able to access the reports. It seemed like a non-urgent question so it would be ok to not solve for that.
WHAT are we building?
Clarification on the suspension email template
VALUE created by our solution
Fewer clients who may lose time thinking that it was only one template that was suspended
Documentation and Artifacts
Good docs, figma mockups, ADRs, screenshots etc.
Acceptance Criteria
When a client is suspended and they receive the suspension email, it's clear all of their templates are suspended.
[ ] Generate appropriate log messages so that executions of this feature can be tracked
[ ] Can misuse of this feature cause harm? If yes, create an alert
[ ] Update the status of related findings, insights, and hypotheses on the Research Airtable
[ ] Once change/fix/feature is implemented, link relevant Airtable records to design artifacts (Figma)
yaelberger-commits
commented
9 months ago
Description
As a Sender, I need to know if all the templates of my service are suspended so that I can take appropriate next steps.
WHY are we building? The suspension email had small follow-up questions - The finding linked here also lists a question about whether the client will still be able to access the reports. It seemed like a non-urgent question so it would be ok to not solve for that.
WHAT are we building? Clarification on the suspension email template
VALUE created by our solution Fewer clients who may lose time thinking that it was only one template that was suspended
Documentation and Artifacts
Good docs, figma mockups, ADRs, screenshots etc.
Acceptance Criteria
When a client is suspended and they receive the suspension email, it's clear all of their templates are suspended.
[ ] Generate appropriate log messages so that executions of this feature can be tracked
[ ] Can misuse of this feature cause harm? If yes, create an alert
[ ] Update the status of related findings, insights, and hypotheses on the Research Airtable
[ ] Once change/fix/feature is implemented, link relevant Airtable records to design artifacts (Figma)
A11y
Bilingualism
Privacy considerations
Security controls in place
Measuring success and metrics
Related Research Airtable records
QA Steps