Reduce friction when browsing templates

[amazingphilippe]

Reduce friction when browsing templates

Description

As Sender, I need to be able to understand how to organize and browse my templates, so that I can stay organized.

WHY are we building? Users are unaware of the template organization mechanics, or confused with how template directories can be browsed. Effort to copy template failed

For one participant, it wasn't immediately clear that the checkbox wasn't for navigating to the template on the templates page

It wasn't clear whether the templates could be organized into a folder after they were created. "Email template" repeated for each template on a screenreader, which meant the participant spent a lot of time navigating through the template list of templates.

WHAT are we building?

• [ ] Iterate on design to have a more predictable template browser.
• [ ] Stay within the available mechanics (create template, copy template, new folder, select + move, select + add to new folder)
• [ ] Keep it accessible and bilingual

VALUE created by our solution Not sure. Clarity? Less friction? More standard browsing patterns? Perhaps we need to know more about the perceived friction before we try to fix this.

Acceptance Criteria** (Definition of done)

To be refined through discussion with the team

Given some context, when (X) action occurs, then (Y) outcome is achieved

[yaelberger-commits]

@amazingphilippe We should retest these interactions after we release the template categories and filters to see if we get an improved user experience