Client's Form submission not received through email

[Abi-Nada]

Description

We have a client from Accessibility Standards Canada hoping to go live with Grants and Contributions forms on June 20th.

They have run into 2 separate incidents where 2 different colleagues' form response hadn't been received by email, despite them getting a confirmation page upon submission.

Incident on Tuesday, June 13 at around 1:16 pm ET

Form: https://forms-formulaires.alpha.canada.ca/en/id/cliucjzxz001uyp64rvwwvzg1 The form responses were set to be received by email to this generic inbox: Recherche.NAC-Research.ASC@asc-nac.gc.ca

• Colleague had a form open in both English and French (in separate tabs)
• Colleague submitted the form in French first, waited for the confirmation page, and then submitted the English form directly after (at 1:16 pm ET on Tuesday, June 13)
• Upon checking with the form owner, the English responses were received but the French responses never made it through
• The colleague resubmitted the French form about an hour later (at 2:07pm ET on June 13), and their responses successfully made it through.

Incident on Thursday, June 7

Form: https://forms-formulaires.alpha.canada.ca/en/id/clinhkd6z000myp64fhqvmsm4

• 4 colleagues tested a form submission: they all received a "confirmation" page, but one of the colleagues' responses were never received (despite getting a confirmation page).
• In this case, the only thing that stood out was that they were trying to "break" the form (input invalid answers and receive errors, i.e. they tried to input an invalid date)

[Abi-Nada]

Update:

• Slack thread : Jimmy confirmed that GC Notify was successful in delivering the email response on June 13th
• I've emailed the client, asking them to check spam and quarantine folders. Waiting on a reply