Product usage research

[srtalbot]

Combining Google Analytics data and JSON templates to understand product usage.

Some research questions include:

What is the distribution of the number of form questions before and after the conditional logic launch? (Aug 6th) What are our top components by use? What is the average time to publish? How many forms have been created / deleted in the last three months? How many forms are closed? What is the distribution of the number of form submissions? What are the primary reasons clients are publishing forms? Are they primarily internal or externally focused? What is the classification of the forms published? Who are our power users? How many clients have published more than one form? What is the distribution for the number of versions of a form that are created before the final version is published?

Research methodology

[anikbrazeau]

Would be curious about some of these questions as well:

• How many "service teams" are using GC Forms for one and/or multiple forms?

• How many people are using the form builder in English-first vs. French-first?

• What do people's own versioning systems look like?

• What is the distribution of email delivery versus downloading from the database for Protected A form responses?

• What are the top 5 forms in terms of volume of submissions?

• What is the distribution of devices / browsers / viewports for end users filling out forms (ex: mobile vs. desktop)?