Nested relationships between design roles unclear

[hillaryl]

📆 Study info

Information architecture usability testing - October 2022 - Facilitator: @ClementineHahn

🚦 Issue severity

Was the participant able to reach their goal?

🔶 Moderate – Yes, after overcoming significant difficulty and/or confusion.

📝 What happened?

The task was to find out what a service designer does at CDS. 3 participants experienced varying degrees of difficulty determine which linked design sub-discipline resource contained the information they needed, because they weren't sure how the sub-disciplines related to each other on a team. To someone unfamiliar with service design, it sounds like a catch-all term that might include interaction design and content design, rather than a separate discipline. One participant had expected to find a visual representation of how different roles are linked on a team.

💬 In the participant's own words

”Not sure if interaction designer is a subset of service design" "Je n’ai pas d’explication nulle part de ce qu’est une équipe agile... Ça explique le role de 1 des membres de l’équipe, ça n’explique pas l’équipe”

📗 User story

As a public servant learning about one role on an agile team, I need to know how it relates to other roles, so that I know where I'm going to find level of specificity I need.

📜 Recommendations

• Review new topic content through the lens of someone with low familiarity to identify words that might be easily misconstrued and where we need to help them form a new mental model (e.g. "service" sounds very general and all encompassing, but in the context of design roles, it's a sub-discipline)
• use visuals or structural hierarchy to show the relationship between various resources
• Refine “conception de service” in FR to not have it mistaken with service offering

ℹ️ More info

[anikbrazeau]

Potentially somewhat related to #71

[anikbrazeau]

Somewhat related #338

[anikbrazeau]

Could potentially be partially solved by issue related to #426