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cedricongjh / pe

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Unable to download file #8

Open cedricongjh opened 2 years ago

cedricongjh commented 2 years ago

Cannot download excel file.

Open the current downloaded excel file.

We cannot download a new excel file with updated data.

image.png

I managed to download it after closing the file. However, this is not mentioned in the UG at all and can be detrimental to users who do not know that they need to close the file in order to download it again.

nus-pe-bot commented 2 years ago

Team's Response

This is a limitation by the operating system, where files cannot be modified if it is in use by another application and out of the scope of our user guide.

Items for the Tester to Verify

:question: Issue response

Team chose [response.NotInScope]

Reason for disagreement: I do not think that this is out of scope. It is clearly an issue that can be resolved easily:

  1. State this behavior in the user guide. "The file might not be able to be downloaded again if it is currently open."

  2. State the same in the error message, suggest that the user close the file if it is open and try to download again.

:question: Issue type

Team chose [type.DocumentationBug] Originally [type.FunctionalityBug]

Reason for disagreement: image.png

I would argue that this is a functionality bug as it has to do with the specificity of the error message, as it could have been more helpful to the user. (As stated in my reason for disagreement)

:question: Issue severity

Team chose [severity.VeryLow] Originally [severity.Medium]

Reason for disagreement: verylow severity is meant for purely cosmetic issues, and this is not a cosmetic issue. Rather, it is a bug that would affect many users, as it is a legitimate path that the user would take: download the file, view the file, modify some data, and try to download it again without closing the file.