When a user contacts the helpdesk the manager needs more information on the context. Most users don't add the class they belong to or the course / activity where the problem occurred. Managers need this information in order to support the users. We need to force users to provide this information when entering a ticket.
When a user contacts the helpdesk the manager needs more information on the context. Most users don't add the class they belong to or the course / activity where the problem occurred. Managers need this information in order to support the users. We need to force users to provide this information when entering a ticket.