Managers need more information on users

center-for-learning-management / moodle-local_edusupport

Plugin to manage a moodle based helpdesk

GNU General Public License v3.0

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Managers need more information on users #10

Closed lassnj closed 4 years ago

lassnj commented 4 years ago

When a user contacts the helpdesk the manager needs more information on the context. Most users don't add the class they belong to or the course / activity where the problem occurred. Managers need this information in order to support the users. We need to force users to provide this information when entering a ticket.

rschrenk commented 4 years ago

The URL is automatically caught in the background and posted with the issue.