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center-for-learning-management / moodle-local_edusupport

Plugin to manage a moodle based helpdesk
GNU General Public License v3.0
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Admin cannot open Support Request #11

Closed lassnj closed 4 years ago

lassnj commented 4 years ago

Manager Susanne passed an issue to 2nd level support with the Mail-Address support@lernmanagement.at Julia L. tried to open the issue with her admin account. Error: You do not have permission to view this issue.

rschrenk commented 4 years ago

Basically - the script checked if you are in the supportteam. The Admin-Account of JuliaL is not. I added that also siteadmins can view all issues. Should work now since 48a7c7958c86876fcd063d06b29cc4af1be99698

lassnj commented 4 years ago

Admin JuliaL. still gets permission denied, when trying to open https://t1.eduvidual.org/local/edusupport/issue.php?d=11

rschrenk commented 4 years ago

This is not very surprising. Discussion 11 is no open issue. As an admin you can view it in the forum directly, but the eduSupport-Plugin only shows issues. Where have you found that link? If you go the the "issues"-Page from the left panel, it is not listed...

rschrenk commented 4 years ago

The error message is now more specific. The "Access denied" error only appears if the user is no site admin and does not belong to the support team. If the discussion is no open issue a new error message appears. The user can follow a link to the original discussion (and access capabilities are checked there) or back to the issues overview page.

Introduced in d257516421b06db1729056b9c39c2f523b042521