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center-for-learning-management / moodle-local_edusupport

Plugin to manage a moodle based helpdesk
GNU General Public License v3.0
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Manager 2nd level support #40

Closed lassnj closed 3 years ago

lassnj commented 3 years ago

Manager should be able to contact 2nd level support directly when reporting a problem. This option is gone now.

rschrenk commented 3 years ago

This option is not gone. It is only visible for those support courses, where the person creating the issue is enrolled as Trainer.

lassnj commented 3 years ago

It was also available in the report problem function. It is gone from there, so managers need to add the problem to their support course, thus reporting to themselves before being able to move it to the 2nd level support

rschrenk commented 3 years ago

as I already wrote, the option is not gone. But you need to select a support forum, where you are trainer of the course. edusupport

lassnj commented 3 years ago

sorry, remembered it differently. We should rename the Checkbox to "Direkt dem 2nd Level Support zuweisen".