Reporting some malfunctions

recchiad commented 2 years ago

Hello and thank you, really, for this important plugin. Unfortunately I can't configure it correctly, or there is some problem, because despite having entered the priorities and configured the first, second and third level users, on any boost theme that I am going to use (Boost, Fordson, Moove, Trema) the screenshot of image 4 (request for help in eduvidual T1) is different from mine (missing the "visible to" function, the wording of the call to the second level and the following flag. Furthermore:

it is not possible to display the functions referred to in images 6 (issue page) and 7 (page with the "assign" or "close" buttons)
when I try to set up a dedicated user from the "supporter" function in the plugin / local plugins / Help section, the error "Cannot set up a dedicated supporter" appears Where am I wrong? I am using Moodle version 3.11.4

param_conf image-requesthelp configuration_supporters choose forum dedicated personnel

recchiad commented 2 years ago

Sorry .. version of plugin Help in use is: 2.2.2 (2022011800)

rschrenk commented 2 years ago

Hello, recently we found an incompatibility with PostreSQL. Are you using PostreSQL or MySQL/MariaDB? Best regards

recchiad commented 2 years ago

Hi Robert, our Moodle system adopts Mysql Server version: 8.0.27-0ubuntu0.20.04.1 (Ubuntu).

Best Regards

Domenico

Il 23/01/2022 10:34 Robert Schrenk @.***> ha scritto:

Hello, recently we figured an incompatibility with PostreSQL. Are you using PostreSQL or MySQL/MariaDB? Best regards

— Reply to this email directly, view it on GitHub https://github.com/center-for-learning-management/moodle-local_edusupport/issues/56#issuecomment-1019446900 , or unsubscribe https://github.com/notifications/unsubscribe-auth/AXNP47TONRETWJCUP2X5XCTUXPDS3ANCNFSM5MSPYACA . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub . You are receiving this because you authored the thread.Message ID: @.***>

rschrenk commented 2 years ago

Hello,

the "bugfix" in regard of PostreSQL caused another bug, that was solved in #59 I think this was also the cause that you could not see the buttons "assign" and "close". Can you please update to version 2.2.4. It is already available at moodle.org

Kind regards

center-for-learning-management / moodle-local_edusupport

Reporting some malfunctions #56