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centralnicgroup-opensource / rtldev-middleware-whmcs-rrpproxy-registrar

RRPproxy Registrar Module for WHMCS
https://www.rrpproxy.net
MIT License
7 stars 5 forks source link

error in DNS Management #55

Closed jsjcjsjc closed 2 years ago

jsjcjsjc commented 3 years ago

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior: 1.buy a domain 2.domain-> my domain -> click domain ->DNS Management

  1. See error
  2. avatar

Expected behavior A clear and concise description of what you expected to happen.

Context (please complete the following information):

h9k commented 3 years ago

You wrote you use the ISPAPI registrar module, yet this is the repository for the RRPproxy (keysystems) module. Version 0.8.4 suggests you are using the latter. Can you please confirm?

KaiSchwarz-cnic commented 3 years ago

Hi @jsjcjsjc and welcome,

nice to see you using the rrpproxy registrar module.

A clear and concise description of what the bug is.

Welcome to the world of WHMCS. Some registrar function really allow returning a custom error output, and for the most ones WHMCS also displays the exact returned error message. But in this case (for the underlying GetDNS function), it is not the case - you're just getting this generic error message shown. Which is just bad when it comes to Customer Support.

So, again, this isn't basically something that WHMCS supports / allows in this section. To further support you, we would need further details.

Please open a support ticket by just sending a mail to help@hexonet.support. Don't wonder, we at HEXONET cover the whmcs development and support for the HEXONET/ispapi and RRPproxy/keysystems WHMCS modules. Please provide in that mail your user account in the RRPproxy System and the affected domain name for reference.

Thanks so much!

KaiSchwarz-cnic commented 3 years ago

Hey Mr.X / jsjcjsjc,

Please upgrade, @h9k fixed the DNS Management.

HTH Kai

jsjcjsjc commented 2 years ago

hello, I am useing WHMCS 8.4 and RRP 1.0.2 the problem arise again could you please help me to check it again ? Thanks

KaiSchwarz-cnic commented 2 years ago

@h9k please investigate :-)

h9k commented 2 years ago

Unable to reproduce. It works fine. Fresh domain got DNS zone created properly, adding and deleting records is also possible. If you still have issues, it might be something else. Please open a new issue instead and provide us with a fresh screenshot. Also, please enable Module Logging in WHMCS and provide us what is logged when accessing the DNS Management function.