When opening a ticket, you have the possibility to create an ack. By default it is forced to sticky, no notification and persistent. Instead of using this, we should use the parameters that are set in administration -> monitoring.
Type of change
[ ] Patch fixing an issue (non-breaking change)
[X] New functionality (non-breaking change)
[ ] Breaking change (patch or feature) that might cause side effects breaking part of the Software
sonarqube-decoration[bot]
commented
2 years ago 
Description
When opening a ticket, you have the possibility to create an ack. By default it is forced to sticky, no notification and persistent. Instead of using this, we should use the parameters that are set in administration -> monitoring.
Type of change
Target serie
How this pull request can be tested ?
You can try to change following options:
Acknowledgement when we open tickets with open-tickets widget will follow above configuration.
Checklist