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cfpb / design-manual

⚠️ THIS REPO IS DEPRECATED ⚠️ A set of design principles and standards for the Consumer Financial Protection Bureau.
https://cfpb.github.io/design-manual/
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Feedback modules #481

Open ielerol opened 7 years ago

ielerol commented 7 years ago

We're using feedback across an increasing number of pages, and there are a lot of small variations, plus some bigger ones. Here are the examples I found:

Ask CFPB feedback

feedback module 1

Owning a Home landing page

feedback module 2

Prepaid cards page

feedback module 3

Owning a Home child pages

feedback module 4 which links to this...

Additional feedback page

additional feedback page

In addition, the Ask CFPB feedback module, but no others, records the yes/no response without needing the user to click the submit button:

feedback module 5

The second and third examples are, I believe, the current feedback module as built in wagtail, and the OaH child page is a variation on that. This seems like a good time to document our standard for feedback modules, and discuss whether we want to make any changes to the wagtail module.

marteki commented 7 years ago

Other feedback examples from Paying for College. Two different tools with different entry page language, that lead to (I believe) one common form page whose title changes based on entry page. Neither of them are in Wagtail.

Compare financial aid and college cost tool

screen shot 2017-04-19 at 2 38 05 pm

Electronic Financial Impact Platform for settlement schools

screen shot 2017-04-19 at 2 37 49 pm

screen shot 2017-04-19 at 2 37 38 pm

ielerol commented 7 years ago

One issue we know already know of is that the note telling people not to include sensitive information needs to be included whenever we have a free response comment box. There also should be a plan to scrub PII from the feedback if users end up including it.