chatwoot / chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
https://www.chatwoot.com/help-center
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feature: Allow changing the contact for a conversation #5322

Open jordan-brough opened 2 years ago

jordan-brough commented 2 years ago

We'd like to be able to change the contact for a conversation.

Recent example for us:

If we have customer-based actions, or automations, or filtering they will not work correctly. We don't want to edit the contact or merge contact because the contact is a valid contact (our CEO0. We'd like to enable agents to switch the contact for the conversation.

Is this something y'all have considered, or would be willing to accept a PR for? (I searched for previous issues/conversations but couldn't find any).

pranavrajs commented 2 years ago

@jordan-brough Happy to take a PR. I guess this is similar to https://github.com/chatwoot/chatwoot/issues/5303