We'd like to be able to change the contact for a conversation.
Recent example for us:
Customer emailed our CEO
Our CEO replied and cc'd our support (Chatwoot) email address
Chatwoot thinks the conversation was started by our CEO, when it should really be the customer
If we have customer-based actions, or automations, or filtering they will not work correctly.
We don't want to edit the contact or merge contact because the contact is a valid contact (our CEO0.
We'd like to enable agents to switch the contact for the conversation.
Is this something y'all have considered, or would be willing to accept a PR for? (I searched for previous issues/conversations but couldn't find any).
We'd like to be able to change the contact for a conversation.
Recent example for us:
If we have customer-based actions, or automations, or filtering they will not work correctly. We don't want to edit the contact or merge contact because the contact is a valid contact (our CEO0. We'd like to enable agents to switch the contact for the conversation.
Is this something y'all have considered, or would be willing to accept a PR for? (I searched for previous issues/conversations but couldn't find any).