Is your enhancement request related to a problem? Please describe.
No, currently when multiple conversations come in regarding the same issue there is no way to merge all of them together so that you have all of the documentation in one place.
Describe the solution you'd like
Create functionality to select a "Merge" action, this will pull other conversations associated to the same contact and allow you to add all of the documentation (i.e. images, conversation, private notes) to the selected conversation.
Describe alternatives you've considered
There is no clear alternative at this time.
lucianodltec
commented
5 months ago
Is your enhancement request related to a problem? Please describe. No, currently when multiple conversations come in regarding the same issue there is no way to merge all of them together so that you have all of the documentation in one place.
Describe the solution you'd like Create functionality to select a "Merge" action, this will pull other conversations associated to the same contact and allow you to add all of the documentation (i.e. images, conversation, private notes) to the selected conversation.
Describe alternatives you've considered There is no clear alternative at this time.
Additional context None.