chatwoot / chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
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[CW-1975] Not receiving Instagram responds to stories or stories sent #6807

Open IlPicasso opened 1 year ago

IlPicasso commented 1 year ago

Describe the bug

If someone responds to my story or answers me a story I don't see it in chatwoot which is an issue because customers asks me stuff from pictures of my story and I don't see them

To Reproduce Screenshot_2023-04-01-08-18-24-749_com chatwoot app Screenshot_2023-04-01-08-19-21-001_com android chrome

Screenshot_2023-04-01-08-35-07-166_com instagram android

Environment

Describe whether you are using Chatwoot Cloud (app.chatwoot.com) or a self-hosted installation of Chatwoot. If you are using a self-hosted installation of Chatwoot, describe the type of deployment (Docker/Linux VM installation/Heroku/Kubernetes/Other).

Desktop (please complete the following information) (If applicable)

CW-1975

IlPicasso commented 1 year ago

Screenshot_2023-04-19-20-46-48-918_com chatwoot app Screenshot_2023-04-19-20-46-40-353_com instagram android Screenshot_2023-04-19-20-46-38-177_com chatwoot app

pranavrajs commented 1 year ago

@IlPicasso Sorry about the delayed reply. Is it still happening?

IlPicasso commented 1 year ago

Two behaviors @pranavrajs

On Web it works correctly answering to stories , it will be shown on chatwoot On Web sending a story won't work, in fact nothing will show Screenshot_2023-06-11-07-40-18-199_com android chrome

On Android Chatwoot App answering to stories will only show text but not image On Android Chatwoot App sending a story will show an empty message (no content available)

Screenshot_2023-06-11-07-40-47-304_com chatwoot app