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chatwoot / chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
https://www.chatwoot.com/help-center
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feat: Ability to specifiy the authentication type for my IMAP server #8867

Open sojan-official opened 6 months ago

sojan-official commented 6 months ago 
          " Selected auth method not supported" -> It Seems like the auth method `PLAIN` used by Chatwoot is not supported by your email provider.

Originally posted by @sojan-official in https://github.com/chatwoot/chatwoot/issues/7145#issuecomment-1930062762

At the moment, Chatwoot only supports PLAIN authentication for IMAP. Would like to see other options available as well

linear[bot] commented 6 months ago

PR-893 feat: Ability to specifiy the authentication type for my IMAP server

fbartels commented 5 months ago

Support for more auth mechanisms would indeed be nice. Chatwoot already queries "capabilities" before the login, which advertises the supported mechanisms of the server, e.g.

> A001 CAPABILITY
< * CAPABILITY IMAP4rev1 XLIST SPECIAL-USE ID UNSELECT UIDPLUS IDLE STARTTLS AUTH=LOGIN AUTH=XOAUTH2 AUTH=OAUTHBEARER

But Chatwoot currently ignores this and tries PLAIN nonetheless.

Double-Click-ERP commented 4 months ago

any update?

Double-Click-ERP commented 2 months ago

any update?

Double-Click-ERP commented 2 months ago

@sojan-official any update?

kilrau commented 1 month ago

Trying to hook up chatwoot with an email provider that as only IMAP authentication supports PLAIN. I'd pay for this feature. @scmmishra @fayazara @vishnu-narayanan

kilrau commented 3 weeks ago

Anything? Again, I'll gladly pay for this.

vishnu-narayanan commented 3 weeks ago

Trying to hook up chatwoot with an email provider that as only IMAP authentication supports PLAIN. I'd pay for this feature. @scmmishra @fayazara @vishnu-narayanan

@kilrau PLAIN is supported in Chatwoot.

kilrau commented 3 weeks ago

Sorry I mistyped, PLAIN is the only imap authentication method supported by chatwoot, we need more options as stated in the first post as PLAIN is currently not supported by the wildly popular mail provider protonmail via it's bridge