The action "resolve conversation" is not working in the new version 3.8.0 but it was working correctly in the previous version 3.7.0
To Reproduce
Create a custom attribute "blocked" as a checkbox (true/false)
Mark a contact as blocked = true
Create a automation on contact with attribute blocked = true resolve conversation
Make contact in the Whatsapp Cloud Provider
The conversation is not resolved but other actions are triggered
Expected behavior
The automation to trigger the resolve action correctly with custom attributes
Environment
Linux VM
Cloud Provider
AWS
Platform
Browser
Operating system
Ubuntu 22.04
Browser and version
Chrome and firefox latest version
Docker (if applicable)
No response
Additional context
The only automation that is not working is all that has the function "resolve conversation" in it, mostly work as intended. I tested the actions, add labels, assign to agents are working correctly, the custom attribute for the contact is recognized but the action is not triggered.
linear[bot]
commented
2 weeks ago
Describe the bug
The action "resolve conversation" is not working in the new version 3.8.0 but it was working correctly in the previous version 3.7.0
To Reproduce
Expected behavior
The automation to trigger the resolve action correctly with custom attributes
Environment
Linux VM
Cloud Provider
AWS
Platform
Browser
Operating system
Ubuntu 22.04
Browser and version
Chrome and firefox latest version
Docker (if applicable)
No response
Additional context
The only automation that is not working is all that has the function "resolve conversation" in it, mostly work as intended. I tested the actions, add labels, assign to agents are working correctly, the custom attribute for the contact is recognized but the action is not triggered.