Foward e-mail address generated with wrong double "reply+"

[PtkFerraro]

Describe the bug

When agent continue a conversation and the user is offline, it sends an email do de user with the recent messages. This email should go with a reply address of reply+UUID@domain.xxx. In my case the email is going with double reply+, ex. reply+reply+UUID@domain.xxx .

If the user reply to this address nothing happens, but if I edit and remove one reply+ and then send the email, everything works fine (email go to the ingress MX, get downloaded to S3 bucket and the message goes to the chat history)

Why am I getting this double reply+?

Images:

Wrong Email Address

Reply editing address

To Reproduce

1. I am running on Docker Swarm with Traefik
2. My Configuration is

  INSTALLATION_NAME: CHATWOOT
  NODE_ENV: production
  RAILS_ENV: production
  INSTALLATION_ENV: docker
  SECRET_KEY_BASE: LKJLKJLKJLKJLKLKJLKJLKJLKJLKJ
  FRONTEND_URL: https://chatwoot.xxxxxxxx.com
  DEFAULT_LOCALE: pt_BR
  FORCE_SSL: "true"
  ENABLE_ACCOUNT_SIGNUP: "false"
  REDIS_URL: redis://redis:6379
  # EMAIL SENDER NAME
  MAILER_SENDER_EMAIL: BPOOL <suporte@xxxxxxxx.com>
  # EMAIL SENDER AMAZON SES
  SMTP_ADDRESS: email-smtp.XXXXXXXXXXXXX.amazonaws.com
  SMTP_AUTHENTICATION: plain
  SMTP_ENABLE_STARTTLS_AUTO: "true"
  SMTP_USERNAME: XXXXXXXXXXXXX
  SMTP_PASSWORD: KJHKHKJHKJHKJHKJHKJHKJHKJHK
  # EMAIL INBOUND
  RAILS_INBOUND_EMAIL_SERVICE: sendgrid
  RAILS_INBOUND_EMAIL_PASSWORD: AOAOAAOAOAOAOAOAOAOAOAOOA
  MAILER_INBOUND_EMAIL_DOMAIN: inbound.xxxxxxxx.com
  # Banco de dados
  POSTGRES_HOST: postgres
  POSTGRES_USERNAME: postgres
  POSTGRES_PASSWORD: XXXXXXXXXXXXX
  POSTGRES_DATABASE: chatwoot
  # Armazenamento
  ACTIVE_STORAGE_SERVICE: 'amazon'
  S3_BUCKET_NAME: XXXXXXXXX 
  AWS_ACCESS_KEY_ID: KJHKJHKJHKJHKJHKJHKJHKJH
  AWS_SECRET_ACCESS_KEY: KJHKJHKJHKJHKJHKJHKJHKJH
  AWS_REGION: XXXXXXXXXXXXX
  # logs
  LOG_LEVEL: debug
  RAILS_LOG_TO_STDOUT: "true"
  # Avatar Bot
  USE_INBOX_AVATAR_FOR_BOT: "true"

Expected behavior

Should create the reply address with just one "reply+"

Environment

Docker

Cloud Provider

AWS

Platform

Browser

Operating system

Linux

Browser and version

Chrome

Docker (if applicable)

Docker CE 26.1.2

Docker Info

Client: Docker Engine - Community Version: 26.1.2 Context: default Debug Mode: false Plugins: buildx: Docker Buildx (Docker Inc.) Version: v0.14.0 Path: /usr/libexec/docker/cli-plugins/docker-buildx compose: Docker Compose (Docker Inc.) Version: v2.27.0 Path: /usr/libexec/docker/cli-plugins/docker-compose

Server: Containers: 7 Running: 7 Paused: 0 Stopped: 0 Images: 6 Server Version: 26.1.2 Storage Driver: overlay2 Backing Filesystem: extfs Supports d_type: true Using metacopy: false Native Overlay Diff: true userxattr: false Logging Driver: json-file Cgroup Driver: systemd Cgroup Version: 2 Plugins: Volume: local Network: bridge host ipvlan macvlan null overlay Log: awslogs fluentd gcplogs gelf journald json-file local splunk syslog Swarm: active NodeID: 509beqmycf2b6rp8qs8xsxuia Is Manager: true ClusterID: 1clj808xu6id0976nct6ssain Managers: 1 Nodes: 1 Default Address Pool: 10.0.0.0/8
SubnetSize: 24 Data Path Port: 4789 Orchestration: Task History Retention Limit: 1 Raft: Snapshot Interval: 10000 Number of Old Snapshots to Retain: 0 Heartbeat Tick: 1 Election Tick: 10 Dispatcher: Heartbeat Period: 5 seconds CA Configuration: Expiry Duration: 3 months Force Rotate: 0 Autolock Managers: false Root Rotation In Progress: false Node Address: x.x.x.x Manager Addresses: x.x.x.x:2377 Runtimes: io.containerd.runc.v2 runc Default Runtime: runc Init Binary: docker-init containerd version: e377cd56a71523140ca6ae87e30244719194a521 runc version: v1.1.12-0-g51d5e94 init version: de40ad0 Security Options: apparmor seccomp Profile: builtin cgroupns Kernel Version: 6.8.0-1008-aws Operating System: Ubuntu 24.04 LTS OSType: linux Architecture: x86_64 CPUs: 1 Total Memory: 1.918GiB Name: ip-172-31-89-1 ID: ce622b95-e166-488c-8bc3-44d408589dfb Docker Root Dir: /var/lib/docker Debug Mode: false Experimental: false Insecure Registries: 127.0.0.0/8 Live Restore Enabled: false

Additional context

No response

[linear[bot]]

PR-1085 Foward e-mail address generated with wrong double "reply+"

[PtkFerraro]

This problem is related when you select FRIENDLY sender name. The Professional works fine.