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chatwoot / chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
https://www.chatwoot.com/help-center
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Agent to be notified by email when is offline (web, mobile, etc..) and user sends a message in website #9464

Open PtkFerraro opened 1 month ago

PtkFerraro commented 1 month ago

Is your feature or enhancement related to a problem? Please describe.

feature

Describe the solution you'd like

When a user goes to website and sends a message and all agents are offline (web and mobile), the agent of the user (or a random picked one), should receive an email with the last messages from the user.

Describe alternatives you've considered

none

Additional context

No response

linear[bot] commented 1 month ago

PR-1086 Agent to be notified by email when is offline (web, mobile, etc..) and user sends a message in website