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chatwoot / chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬
https://www.chatwoot.com/help-center
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Add conversions to none admin agents #9812

Closed datzent83 closed 2 months ago

datzent83 commented 2 months ago

Is your feature or enhancement related to a problem? Please describe.

Not sure if I am posting this in the right place, but I have a few agents that are not admins. They are just field agents. The only way it seems I can assign an agent to a conversion is if the agent is an admin or part of a team. Is that by design?

Describe the solution you'd like

Add new agent Agent verified Assign conversion to agent

Describe alternatives you've considered

No response

Additional context

No response

linear[bot] commented 2 months ago

PR-1241 Add conversions to none admin agents

pranavrajs commented 2 months ago

@datzent83 Directly assigning the conversation is not supported. You need to be part of an inbox. However, the changes related to #4216 should allow you to add people to inboxes and show them only the ones assigned to them. Closing this here for now.